Greenway Kia of Franklin

I am a new Kia owner and I ABSOLUTELY love my new car!! Greenway Kia really made my car shopping and buying a great experience!!! My salesman John was incredible and the general manager Tim was amazing!!! The entire team worked together very well and truly cared about getting me in a car that I LOVED!!! They went above and beyond for me and I will definitely be going back for all my service needs as well as my future cars!!! Thank u guys so much for making me feel at home, comfortable, and helping to get me the best deal possible!!!!! ❤ My 2021 Forte GT

This place is the best! They really do have great prices on used vehicles! My sister and I came in with a specific budget and vehicles in mind. They went above and beyond to help my sister out. Hunter and Justin are seriously the best! We had an awful experience at another dealership, and Greenway Kia made it feel like it never happened. They're amazing and really customer oriented. They are willing to work with tight budgets, which is not something you see in the car world. We love Greenway Kiaud83dudc95ud83dudc95 So much that we drove an hour and 36 minutes to get the best deal and an awesome car!

I had an amazing experience doing business here! I worked with John and Tim. They were always available to answer my questions. If they didn’t know the answer they ran to find it! Incredible staff all around. When I got to the lot I was not targeted by any salesperson. I looked at what I wanted to then when I was ready I went inside to get more information. When it came to making a deal, they truly fought to get me the BEST rate!!! I had been offered a much higher rate from a bank of my choosing, but gave them a chance to beat it... and they exceeded my expectations!! Super helpful and friendly staff, I would definitely recommend them to anyone! And if they offer you a chance to let them beat a rate that you may have, TAKE IT!! You could be very much surprised!

**UPDATE** I had to deduct a couple stars, simply due to the post sale experience and treatment. All was great with the initial purchase, but trying to hunt down the person responsible for sending payment to my old lender (trade-in) has been nothing short of a hassle. Every time I call in to inquire about it, I either get sent to a voicemail box that's full or annoyed, grumpy people who don't handle payoffs. After several days and countless transfers to wrong extensions or people who scoffed at me for even asking about a trade-in payoff status, I finally got to the right person who promptly sent payment in, but only after it had been nearly a month since the trade-in. Evidently my 'folder' was in the wrong place or something. I resorted to having to make another payment with my old lender in the meantime. Kia makes great cars no doubt, but their back-office dealer operations appear to lack in quality control.nnA great experience overall. ALEX was my sales representative and was very helpful. TIM was the sales manager and helped work a great deal for me. JUSTIN was the finance guy, and quite honestly, he was probably the best I've ever worked with and communicated all details and numbers clearly, without being pushy at all. It was a welcome change from other dealerships I've gone to in the past - and I've been to many! I highly recommend Greenway Kia of Franklin.

My experience was phenomenal. I was treated as if I was born into the family. Everyone was very nice, friendly, and helpful. They will definitely continue to get my business and anyone else that I recommend. Hunter and Tim definitely defined professionalism and the experience was outstanding. Thank you and I love my vehicle.