Modern Automotive Collision Center of Boone

A deer hit my relatively new car and caused over $4000 worth of damage. I wanted it repaired to look like new so I took it to Modern. Donna Isaacs worked with me and Farm Bureau to make sure everything was put back in pristine condition. Donna made the experience seamless, communicating via email, text or telephone, whichever worked best for me. And when I ran into a schedule change, she juggled her calendar to meet my needs. I couldn't ask for better customer service from Donna or expert body work for her team. Thank you!

A deer hit my relatively new car and caused over $4000 worth of damage. I wanted it repaired to look like new so I took it to Modern. Donna Isaacs worked with me and Farm Bureau to make sure everything was put back in pristine condition. Donna made the experience seamless, communicating via email, text or telephone, whichever worked best for me. And when I ran into a schedule change, she juggled her calendar to meet my needs. I couldn't ask for better customer service from Donna or expert body work for her team. Thank you!

I was pointed in their direction for an estimate after some damage to the bottom of my front bumper, in which I was told they could help me figure out options to fix it. Personally I am a very easy going and understanding person, however, I have never had an experience like this one. I felt as though there was absolutely no communication to understand the issue which prompted Donna, the person giving the estimate, to walk around my car and point out little nicks until she impertinently pointed out the “obvious” issue. In which afterwards she implied I ran over over something and caused the damaged. While explaining that I actually had no idea what happened, what the situation was, and try to communicate with her about potential options, she shut me down and told me that to replace the entire bumper and liner would cost over $1300! After casually dropping that into the conversation she wrote the report, gave it to me and broke down the $1400 cost. When trying to ask if there were any other options than having to replace the entire front of the car, which is why I was there in the first place, she responded snidely that they don’t do “half jobs” there. I only post this because I don’t want others to have the same experience, and I hope those that come here get to work with someone actually interested in helping them that listens to their needs.

Did a great job on our Jeep Grand Cherokee - very professional and did a great job communicating throughout the process.

I had a repair due to a deer hit. December was really on it, giving me a fast, accurate estimate, dealing with the insurance company and their slowness and hoops, and always communicating immediately. She and the techs even stayed late when there was a small problem after I picked up the car so I could get on the road for vacation the next morning. Thanks December!