Advance Auto Parts

They had the parts I needed. Prompt assistance. A good experience

I woke up this morning to my car not starting. Once jumped it was fine. I took it to Advanced Auto to have my battery tested. The worker did not seem like he wanted to be there but he did come out to test it. He could not get the battery to test and stated that it is probably an electrical problem. Considering that it started when it was jumped, I did not think that sounded right. Then, since my car was off, it would not start. He walked away without saying anything. I just stood there for a little while and when he came back, he asked if someone could come out to jump me. I ask if he could, since he was there. He said that he wasn't supposed to do that. But he did jump me and I was able to leave. I went to the competing store, Auto Zone, and they tested my battery with no problems. I did have a bad cell. I would not recommend going to Advanced Auto in Elizabeth City.

Have been a long time customer of Advance and have gone many times for OBD-II scanner test on my vehicles. I understand times are different right now with Covid so I called ahead to be sure they were still offering this service. The associate answered the phone and was friendly at first. I asked about the code scanning and she told me they are not doing it currently. I thanked her and asked her if that was all the Advance locations ( I can easily visit another if it was available) and she sort of laughed and was like well yeah thats true for all the Advances but I cant speak for my competitors (I did not ask about the competition I specifically said Advance) I replied Ok no worries thank you so much for your time and have a great day! Not sure how much she heard of that as she hung up on me before I finished. No bye no kiss my behind nothing! This one interaction has really caused me to no longer want to do business with Advance and I spend a lot there as I do most of my own work and have 3 vehicles. Please see my review of Autozone in Elizabeth City NC as they handled the same situation in a completely different way and hence earned my loyalty going forward. Customer service is huge and it means everything to me on where I choose to spend my money.

Fast and friendly. Only place in town to have my part.

Very helpful. He even went to my car to look for something that I couldn't find..