Chapel Hill Tire

I called Chapel Hill Tire at the last minute to have my horn repaired in order to pass inspection. Lydia picked up and was extremely polite and engaging. She explained the entire process to me and set realistic expectations. She also offered me a 1st time customer discount, which I wasn't expecting. Upon finding out that they would need to run diagnostics to figure out what was going on, she called me to get my permission and let me know the cost (which was great b/c I've definitely had other mechanics perform services w/o alerting me, resulting in a much higher bill than expected). The diagnostics charge was more than reasonable, so I gave the ok. Turns out that I needed a part that was covered under warranty, and I wouldn't have known that if Lydia hadn't taken the time to look into it further. She immediately called me to let me know and even printed the information out to me so I could take my car to the dealership for repairs. Such great service and I will definitely call them again for any future service needs!!!

We dropped my daughter's car off because one if the back tires was continually needing air. Upon inspection, they told us that one of the belts in the driver's side back tire was about to break and the car should not be driven. The back tires would have to be replaced. They would not be able to do the tires until the following Monday because they had to be ordered. In the meantime we checked with another tire place in the area and they were able to get comparable tires for cheaper so we went with them. After their inspection, they said the car had been fine to drive, and that the belt was not about to break. They did replace the back tires because they didn't have a whole lot more life in them but was not as dire a situation as Chapel.Hill Tire made it out to be and we saved about $300. We will never use Chapel Hill Tire again. They are overpriced and are not truthful with their customers. We have had similar issues in the past.

I've had only positive experiences with Chapel Hill Tire. Service is efficient and their team goes out of their way to make the diagnostics and repair processes as smooth as possible. I especially appreciate that they are up-front about pricing. Lydia, in particular, does a fantastic job of explaining services and keeping communication clear.

This was my first time needing a tire replacement after getting a flat, and they were super nice, professional, and efficient! They worked with my schedule and were very clear about timing/how long things would take. If I ever need similar assistance I will definitely be going to them.

I always have a great experience when I go to Chapel Hill Tire. They can always get my Jeep in within a day or two of me calling for an appointment. They’re work is quick, efficient, and they’re always patient in explaining what needs to be done and answering all questions. They’re incredibly friendly and always welcoming when you enter, and they send you text updates about your car through the whole service. Highly recommend.