Osborne Tire & Automotive

I have taken my car to them on several occasions to keep maintaining my vehicle a 2000 dodge intrepid 3.5L V6. I spent several hundreds of dollars. Usually had quality work. However, took my vehicle in to replace the radiator reserve. Soon as I pick it up went less then a mile and all the antifreeze was pouring out. I took immediately back. I was told not to worry it was just the overflow. I drove back home parked. Then headed down the road only made it if five miles. The car started over heating. I pulled over put a few gallons of water in and drove back to Osbourne shop. It didn't overheat on the drive back. However, I received a call stating that a complete radiator and hoses was needed. All together over $600. I drive a park and the picture added will show it is still leaking. I called on Monday told what was happening. I was asked to bring in at 9am. I called at 9:35am and stated that I had no more money to spend. The female said don't bring it and that I should have been there at 9am if I wanted it looked at. She said that she would talk to Brent and get back in touch with me to let me know. I patiently waited it is Saturday. I really feel like I was ripped off. It has really destroyed the relationship of trusting Osbourne to do the right thing. Just no good business.

Claim they are a family business that knows what they're doing... WRONG! WRONG! WRONG! SAVE YOURSELF AND IF NOT DRIVE TOW YOUR CAR AWAY FROM THESE RIP OFF ARTIST! THEY DO NOT KNOW ANYTHING! TBEY PRETEND! THE MECHANIC IS SO INCOMPETENT THAT HE PUT THE WRONG PART ON MY CAR AND NOW JUST TO PASS INSPECTION I HAVE TO HAND OVER $400 TO SOMEONE I KNOW THAT WENT TO MECHANIC SCHOLL! THEY WILL TAKE YOUR MONEY WITH A SMILE! PUSH YOUR CAR AWAY IF NEED BE!

Well to say the least they are very thorough. I brought my daughters car in for an air-conditioning issue, only to find out that the whole car was shaking when she was driving it and she never told me and thankfully they noticed it. Come to find out it needed CV joints, wheelbearings, and some kind of rod I can’t remember what they said. My daughter had been driving this car around like that for months, not knowing that the whole front of the car was about to fall apart. Thank you so Much to the super hot chick Amanda, who took care of us and had amazing knowledge, she was on point when it came to parts, pricing and when my car would be ready. Super professional. Not to mention the technicians that repaired our vehicle, thank y’all for taking care of my daughters vehicle. Great work.

My daughter brought all of her vehicles here, and they did fine until she brought them an older suv. They did thousands of dollars in repairs to this car. When my daughter brought it back saying that the work done had caused further issues (verified by 3 other mechanics), they brushed her off and left her vehicle sitting on their lot for over a month with no communication on their part at all.

They could not help, but they were able to recommend.