Ourisman Hyundai

Four days ago, I bought a 2021 Hyundai Santa Fe from Ourisman dealership. This was a very smooth and best car buying experience from beginning to end. Everyone was very polite, professional and friendly. Especially our salesman, Glen Jones, who was extremely genuine, professional and helpful. His knowledge of the vehicles, options and approach to the buying process was outstanding. He went above and beyond for us and tried to help as much as possible. I walked out happily and appreciate the great customer service that I received. I highly recommend you to check this place and see Glen Jones before you buy a car.

The only reason I gave two stars instead of one is because of the salesman I was originally speaking with via email, he was extremely nice and helpful.nThere was a big miscommunication, a huge problem with this place. So apparently there are two separate buildings, one for new cars and one for used cars, no one directed us in that area for used cars. Secondly the website said they open at 9 AM, and we were in the new car area and no one arrived until about 9:10 AM, the service section was open and we asked them when did the sales associates arrive and they did not even have a definitive answer for us. So basically we went in looking for used car specifically one that I was looking into online. So there was a miscommunication about who I was supposed to see for the used cars and they started arguing 15 feet away from us, not even trying to be discreet about it or not even trying to hide it. Then they continue to argue outside, and then when one of them came back in the sales associate next to us was asking him what was wrong and she kept pointing at us and looking at us like we can’t see or hear ANYTHING. Come to find out the entire hour that we were there, The vehicle have been in the service waiting for a new ENGINE. Why is the vehicle on the website if it’s not ready to be looked at? I specifically asked if the vehicle is ready to be looked at an answer I got was the yes. This place is definitely not professional and the communication is definitely under par.nnTake a look at their Yelp reviews as well.

I went to Ourisman Hyundai to trade in my 2019 Hyundai Sonata and they gave me TOP dollar for my trade in and I walked out with an amazing 2021 Hyundai Sonata all thanks to my amazing sales women Alejandra Pena! Thank you so much not only for the service but for your kindness and how welcoming you are. I will DEFINITELY be buying my next car from you again. Hands down 5 stars! best vehicle buying experience I have ever had!

This is my third Hyundai and my second one from Ourisman Hyundai. I worked with Ricky and he was phenomenal!! He made the process super simple and explained everything very well. I left feeling confident about my purchase and knowing about my car and all its options. Jayda made the financial part pretty painless as well! I love coming to Ourisman and I highly recommend that you check them out! Ask for Ricky and he will treat you extremely well!

I just bought my first car here and thank you for letting me have a wonderful experience! Gary Collins is definitely a reliable old brother, he is very welcoming and answered a lot of questions that we had. We will have no doubt to recommend this place to our friends!