Terry's Electric Inc.

NO star definitely The worse company ever, , the electrician was friendly and responsible, but to do a few stuff at home they take 4 hours, because they charged for hour. Them, went you call the customer service is the worse ever, the lady in purchasing department Karen she take you message and she said she will call you, but that never happen, next day I call three times and she never respond, somebody else help me out. The supervisor Charlie supposed to do my estimated but they said he have a emergency, so they told me to keep waiting for the amount that I suppose to paid, which is a lot of money because they write on the report more stuff that they did. So, this message is for let people know that this company is not secure to trust and I don’t want that nobody going thru this very bad experience, ask for price before any job, no sign any document with a right amount. BECAREFUL don’t trust them

Thankful n grateful for their service, excellent.

Called Terry's Electric in Kissimmee on Wednesday June 24, to repair electric meter that KUA said needed service (before they hooked up new service). They came out on Thursday, June 25 about 11 am and the technician said I needed the meter replaced. He said he was going to pick up more supplies and he needed to pull permit. I asked if I would have electric that day ad he said yes. I didn't hear anything more so I called Terry's elec later on in the day to ask when they were coming back so I could get the electric on. The service technician, Karen, said they were not coming back that day (Thursday), they needed a permit from Osceola County but they didn't notify me of this. Friday morning I called at 8:05 am and Karen said they couldn't fix elec. until Tuesday. Why? Because KUA has to shut off (de energize) elec and they don't do that on Friday's and Monday's. I immediately called KUA and they do de-energize on Fridays. I called Terry's Elec back and told Karen that KUA could do it today (Friday) and then she said there were no material and it was ordered before my meter could be installed. Material was to be delivered on Tuesday. I asked to escalate to owner and she said the owner retired...who is in charge? Manager but he was in meeting until after lunch. It was evident that our elec would not be worked on until the following Tu. I asked to speak to mgr and then she finally called me back and said she got parts to fix our meter. First KUA had to come out to de-energize. They came out today and then called Terry's to come out to inistall meter (2 PM), but no call back. I called back at 3 pm but Karen again said Terry's can't come out. They have me scheduled for Monday morning when Osceola County scheduled the inspection.nThis company is not truthful and unless you pay for emergency service, you get put behind all the other customers.nStay tuned because I doubt my electric will be turned on Monday. Probably Tuesday which will be 5 days since I called to ask for service

Today, January 3, 2020, at 5:55 am, I was driving south on the 417 when one of your red vans came off of the 408 going south. Instead of merging behind me like a sensible human would do, he held the merge lane at probably 75 mph until he ran out of lane and completed his pass on the shoulder. He came within inches of clipping my right front wheel. The really bad thing is that I was driving a tanker hauling 8,800 gallons of gasoline. How stupid can you be?

I had to have my main breaker panel replaced in my historic home, and both Bob and Erin hooked me up with amazing service. Dealing with Karen in the service center was also a pleasure. Highly recommend using Terry’s Electric for any issues; I know I will. Thank you!