UFC GYM Kailua

VERY NICE PEOPLE WORK THERE NOW.. a year ago, not so much. I'm very glad I gave this great gym a second try.

My wife and I enjoyed the UFC Kailua location while we had our membership, but we're very disappointed with the gym now because they won't refund money they owe us. In August, I ended our membership to save $$. UFC then charged us in Nov. for monthly dues. I contacted the gym immediately to make sure our membership was cancelled and a refund sent. It has now been 2 months, and UFC STILL HAS NOT refunded what we were illegally charged. It's not a ton of money, but it's the principal that UFC won't or can't handle their business professionally. I would seriously question financial commitments with UFC.

I have the same story as the previous post! Either UFC gym is committing fraud or just completely inept at management and accounting. Don’t give them your credit card information! I signed the membership cancellation papers early last year (2020), was free and clear from my membership, and just now received a random charge on my card. I have contacted them multiple times to get this resolved and they’ve basically ignored me and told me I had to submit and claim and do all this legwork to correct the fraudulent charge. I cancelled my membership a year ago! Management is unhelpful and customer service is terrible.

I was with this gym for alittle over a year and loved it. I canceled my membership back in March and now in July and this month they started taking money again. They have been less than helpful with resolving this issue.

I really like this gym. Tons of classes, good equipment, clean environment. I recommend Josh for personal training. I have some unique requirements and he put a lot of effort into thinking about and accommodating those. They often have discounts on training packages.nnThey benefit a lot from location as there is ample parking and it’s next to a lot of restaurants, Longs, and two of the healthier grocery store chains.