Map
Detailed Information
- Place Types Atm
- Address 330 Shoup Ave, Idaho Falls, ID 83402, USA
- Coordinate 43.4914616,-112.0397957
- Website https://locations.usbank.com/index/idaho/idaho-falls/idaho-fall
- Rating 2.5
- Compound Code FXR6+H3 Idaho Falls, Idaho, Uni
Openning hours
- Monday 9:30 AM – 4:00 PM
- Tuesday 9:30 AM – 4:00 PM
- Wednesday 9:30 AM – 4:00 PM
- Thursday 9:30 AM – 4:00 PM
- Friday 9:30 AM – 4:00 PM
- Saturday Closed
- Sunday Closed
Photos
Reviews
No one answers the phone, recording only. Branch lobby still not open, even though other branches are open. Drive through is slow and backs up with no room for vehicles to line up safely. Actual drive up bay is limited for trucks and SUVs. Opening up the lobby would demonstrate much needed customer service.
I was told to drop off some signed documents to this branch. There were no customers inside, only employees. Doors are locked because of Covid. “Make appointment” sign on the door. The employees stood and stared at me holding the documents, while I called the branch to arrange for someone to walk 20 paces to open the door to take the documents. The branch doesn’t answer their phone anymore, so a recording role me to leave a message online. Nobody could manage to walk 20 steps to open the door, so I left. Would have been nice to have been given a heads up that the doors are locked and the employees don’t understand customer service.
Since Covid 19 hit, Every location in town is a complete nightmare to get into due to the lobby being closed and there not being enough help in the windows.nI stood in line for an HOUR to pay my Morgage, That is asinine!nThis truly shows how much you care about your customers and as a customer WE NOTICE!
I was very upset that they closed the branch next to our house on Broadway. They had the best parking and most convenient drive-thru location since it went all the way around leaving plenty of room for all necessary vehicles. The branch on first leaves the few cars that will fit hanging out into the street. The location on Shoup has the worst parking of all, and there is always someone blocking the drive. I don't know who made the decision to close the Broadway branch, but in my opinion it was a very bad one. Broadway was by far the best and most accessible location.
Lobby isn't open. 1 drive through lane and wait time is horrendous! Wouldn't recommend using the drive thru at this location.
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