Good to Go LLC

I know previous reviews on this site have been less than complimentary, especially regarding the dispatcher and office staff. However, I had a very positive experience today. It appears the staff has heard the previous complaints and rectified those issues.nI had to go from Santa Fe to Albuquerque for a doctor's appointment. The driver, Lawrence Bustos, could not have been nicer. He called me the night before pickup, and then called me prior to arriving. Lawrence is as professional and courteous as anyone would expect. Lawrence was a very careful driver and I felt 100% safe at all times. I arrived on time for my appointment. After calling Lawrence when my appointment was over, I did not have to wait very long for a pickup to return to Santa Fe.nI would encourage those people who had a bad experience to give this company a second chance, and those people who require transportation to give Good To Go a try.

Never answer the phone. Going to report to google for falsely listing hours they say they are open. Where’s there a reliable taxi when you need one?

Awful company, awful experience, unprofessional. I’m a senior citizen with no car so sometimes I have to rely on transportation services to get around. Two days ago I called this excuse of a company for a ride a million with no answer. Finally when I was about to give up and after about 30 minutes a woman answers and rudely replies after I tell her I would like a ride to the grocery store and back, “well if you wanna go there it’s gonna cost you” and once I asked what the price would be she shouted $45 (which was for a less than 5 mile trip round trip to Walmart). I reluctantly accepted not aware there was a much better taxi service in town to call (at the time). She said the driver would arrive in 15 minutes. 25-30 minutes later after no driver had called or arrived I call about 5 times with no answer. After 45 minutes I call again and the same woman answers and screams “the driver is on the way” and hangs up. After an hour a man shows up in a run down old van that smelled like he was hot boxing cigarettes all the way until right before I entered the vehicle. He sped through town not obeying traffic laws and with the music blasting. When I asked him if he could please lower it he said he didn’t have to. When I got to Walmart I called the company number to request another driver drive me home. The same woman answered the phone and said “he’s the only driver there is and if you don’t like it you can walk home.” So, I had to driver with the rude driver back home otherwise I would have been stranded. When I got home I called the excuse of a company to complain about the driver and the rude woman on the telephone. When I call this time she answered the phone with the question “what do you want now.” I proceed to tell her I would like to complain about the driver and ask for her name and ask to speak with a manager. Than she starts screaming and cursing at the top of her lungs that if I didn’t like the service I shouldn’t have called them and should have just walked and to never call again. Obviously this is how they do business and I would never recommend this company to my worst enemy. Gets zero stars in my book.

Sad company.. Your better off walking

Very reliable and pick me up in time for appointment s