Pizza Hut

On 4/15/20, I ordered $110.00 worth of food for my family of 7. When I went in to pick up my order, I think I waited 10 minutes for someone to actually come to the front. Several employees said we will be right with you while I waited for my food to get cold, so they could answer phone calls and make pizzas for people ordering after myself. I was already annoyed by that. The sign on the door stated not to enter without a mask. So I am unsure why the guy who ended up coming to the front was not wearing a mask himself or gloves when handling my food. The cook was also not wearing gloves as I saw her making pizza, although she had a mask on. After I got my order and to be nice left a $5.00 tip, I went home only to discover that my 16 piece order of boneless wings had been forgotten. I had ordered a 48 piece as well, so I just thought they mixed them all up in the 2 containers. I made sure to count them out and there were 24 in each totaling 48. Already upset that my food was getting cold, now I had to call and let them know I did not receive my 16 piece. The guy told me over the phone that it was there and I could get them. I stated I would like some fresh wings since now I could not eat instead I had to leave to get the wings I paid for. I was almost to pizza hut when I realized I had forgot my mask because I was in a hurry to grab the wings so I could eat with my family. So I had to turn around to get it. At this point I was just over dinner. When I got there, the guy gave me my new wings and apologized, but didn't bother to offer me any compensation for their mistake. I usually don't order pizza hut, but I thought I'd give it a try. After spending $115 with tip to have cold food which by the way I barely ate because I was no longer in the mood since my family already ate and it was beyond cold at that time. I feel when a customer spends that much or any amount for an order, they should not have to wait for their food once they arrive and the order should be correct. On top of that, when you make a mistake, you should do more than apologize. I was displeased with the service and with the quality of the food and for that, I will probably not return.

Delivery was reasonably quick. I noted on line crust a bit on the well done side.....was not. I checked light sauce which does not mean dry to none? Pizza was not cut or scored and cold. I had to reheat and cook further. This is a first as I have always enjoyed your pizzs.

I’m very disappointed Pizza Hut is my favor pizza little expensive but it is worth it if I want a chip pizza I just buy little Cesar, well few day ago I order a Big Dinner Box, Super Supreme, Hawaiian Chicken,8 Piece - Honey BBQ - Breaded Boneless Wings, Cheese Sticks with Marinara Sauce for $39.37 the store at 7253 Boulder Ave., #A-6, Highland, CA 92346 Order Number : 3210310143547001334, the first problem they call me to tell me that they do not have pineapple to chose a different toping( a Hawaiian pizza with no pineapple? ) o well !! When I get home with my favorite pizza the dough was partial cooked(raw) the vegetables uncooked and the chess not even melted!!!! I end up throw the pizza away and also my money($39.37) this is my reason why I do not recommend anybody to this restaurant anymore.

I went inside to order pizza and nobody came to the cash register to ask what I want. They were like seven workers moving around, working and they didn't even care to ask what I want. They were two other customers waiting too. I got out and called them from the parking lot so that I can order over the phone. I could see one guy came in to answer the phone. He put me on hold for a long time. I hung up and went to another store. I have never seen a lousy service like this one. They should shut down this place!

Ordered two, three item pizzas with the stuffed crust. One was ordered with regular sauce, the other with heavy sauce. When I got home and started eating, it was evident that neither pie had any sauce. Most of the crust was just a hollow tube. The girl that took my order couldn't answer any of my questions about the menu. I thought she could've been taking orders from home. I also noticed a service charge for nothing extra. I hadn't been to Pizza Hut in awhile. Thought I would try it out. You can figure out the rest.