ACU-TRU® Systems

Curbed my wheels during one of our Ohio snow storms getting to work. The people here are very friendly, and know what they are doing. Brian is a very nice and talented man who worked quickly to get my wheels restored to factory new condition. I highly recommend this place to anyone who wants their wheels repaired.

I stopped by to get a quote on refinishing a wheel. The person there was unable to provide a quote, but took an image and said they’ll have someone reach out. Brian reached out and asked if I would bring in the wheel instead of my truck. I said I would, but would like a quote first. Once I receive the quote, I would be in touch on if I would bring it in. A couple hours went by and I hadn’t received a quote. I called and asked for Brian, but was told he was with a customer and he would get back to me. I provided my contact info again. Over three days later, still no quote.nnUpdate in response to the owner.nnI feel like I need to clarify my dissatisfaction. It is not with your mother if that’s who I worked with when I showed up to your store. She set the clear expectation of what she could and couldn’t do during our conversation. As a customer, that’s all we can ask for. She was extremely pleasant and polite. My disappointment is with Brian. Your mother clearly gave him my contact information because he called me once. He was not prepared when he called. He even made reference to knowing a picture was taken during my visit. He said he would be in touch and provide the quote during our phone call, not your mom.nnI understand we’re in the middle of a pandemic and running a small business is tough. I commend you for keeping your business up and running. I also sincerely wish your mother well. From my brief interaction with her, she’s very nice and you’re lucky to have her.

This place is great! Not only do they offer great prices, but they wondrous work. Very efficient in their service and an actual repair place (for tires) you can actually trust. I highly recommend this place!

I've seen other posts about timing and such but if you saw the actual process they use to repair the wheels it may explain the variability of delivery. I know that what is planned should be honored but accuracy and quality are my main goals.nI cannot be happier with the work that Brain and his team did for the repair of my OEM wheel for my collector Mopar (my baby)!!! The damage that occurred to my wheel was horrific and they did not bat an eye at the repair. Most importantly, there were NO replacements available for the wheel. So in my opinion they are able to make, or at least repair, unicorns.nThe work was exactly what I asked for and hoped. The only 'delay' as that they found additional damage that was not obvious initially. I attribute this to their impeccable inspection and review of the wheel. My wheel was an aluminum cast SRT8 style with the damage at the the area where the 'Alum Forge' in in the wheel. They fixed a bad damage to that area and it looks GREAT!nOn top of the work that they do there (small shop of people that all seem to care about cars. Great conversations available with them if you want.) Brian actually sells the repair process that (he/they) use. I met 2 people who were there learning it. They both were involved with the work. Brian is willing to give his expertise to others. Not much more noble than that in business. It is not rocket science, but it is a craftsman kind of thing.nI haven't put the wheel back on my car, but will this weekend. I struggled for 2+ months to get the car, my baby, fixed and then found Brian and company. Thank Goodness for them!nExceptional work. Highly recommend.

So here’s my breakdownnnTime: 2 stars my wheels were delayed a whole week and I’ve seen some reviews that indicate that as well.nI had about 4 instances where they changed the date. But with corona I can take that into accountnnQuality: 4 stars wheels look fantastic don’t get me wrong and they are as straight as an arrow, the car has never felt so good. But in terms of the paint, it appears like they did not do any post paint polish. The wheels were pretty rough to the touch indicating overspray. But nothing visibly wrong, I believe it was only one wheel too, but for the price I expected close to perfection.nnOverall: 4 stars they made it very easy to get the wheels done, I thought the price was on the higher side but reasonable for them to make a profit.nI would definitely recommend them.nI will be coming back in the future. The only thing I didn’t like was the time it took and the delays.