Lids

It was great, i went to switch my hat that i got from ny. I loved the service

Great job customizing my hats for my blackdetour.com website. I wish this location had additional machines tho.

It says opens at 10am, why am I still outside 40 minutes after opening time? Rep inside the store saw me at the window and refused to acknowledge me. Lost a sale and a customer as this business has had a bad reputation with attitude and customer service. LITERALLY, went across to Finish Line to purchase my hat.nnHey LIDS, tiddy up a bit or close this b.s you call an establishment. Thanks

Deedee and Patricked rang us out at the register. They also helped my boyfriend customize his hat - those two are hilarious, kind, and definitely deserve a raise (or at least a longer lunch break!)

Guy working there july14th 2020, 4pm didn’t get his name because he hid his name tag, was overly rude and disrespectful. I’ve been buying from lids for many years and I’m from NYC. Was going to buy 2 white hats the guy was cleaning the counter which was very dirty , just advised him to clean his hands Before handling the merch also being that they are white hats im going to purchase. And he caught an attitude saying if I don’t want to buy the hats I don’t have too. I would give no stars because it’s not a way to treat a customer. They need more etiquette in regards to customer service and if they having a hard time at work they should leave it at home. Will not be coming back here ever.