Domino's Pizza

Used to be pretty good but today I placed an order at 11:45am and I still have yet to get my food. It’s easily enough food that takes at most 12 minutes to produce. Here it is 1:30pm and I still have yet to get my food or even hear why it’s taking so long. Worst experience I’ve ever had only reason it gets 2 stars is I know I can call dominoes corporate office and get my money back after they finally get off their butts and deliver my order

Absolutely despicable, I wish I could leave zero or negative stars.nnWe placed our order at 9:30 pm and were told 52-62 minutes for delivery, bit longer than expected for a Tuesday night but we’ll live. By 10:45 when the order hadn’t even left the store yet, I called to cancel as it had been way longer than expected at this point and I wasn’t even hungry anymore. After 15 minutes of sitting on hold, the call was answered but no one actually spoke into the phone; instead we listened to the sounds of the restaurant for another 10 minutes. At this point, the pizza had left the store, but we have ZERO desire to eat pizza that has been sitting for god only knows how long. We had to DRIVE TO THE STORE to speak to someone and actually cancel the order.nnThis is not the first awful experience I’ve had with this location, but it will be the last. We will never be ordering from them again.

As I sit in the lobby waiting for my order that should have been ready 25 minutes ago...I wonder how this place is even open still.nnThe phone has rang consistently the entire time. Nobody has bothered answering it. There's 4 or 5 employee's here but nobody has a clue as to what's going on.nnI can hear more conversation being made than I can see pizzas being made. After today I will gladly drive the extra 15 minutes to another city to get my food when it's suppose to be ready...not when your employees feel like making it.nnEdit* I finally got my food. 40 minutes after and the order is completely wrong.

Was hosting a holiday party so we ordered pizza & sides for our guests at 9:30pm. Our order was in “prep “ from 9:30pm - 12:30am, although our confirmation email said it would only take about 35-45 minutes for delivery. After calling the store around 10:30pm to see what’s up, we received no answer and hung up after 5 minutes of listening to their auto phone message BS. Around 11:30pm, we received a called from dominos asking if we still wanted our order because their store closed at midnight. To that we said “well I’ve waited two hours, so what’s a half hour more”. Dominos responded with “well we have a few orders ahead of yours so it’ll be a half hour”. They never apologized for taking two hours to make our order or the fact that they didn’t answer our initial phone call. Our order, delivery charge & tip were already paid for. I will be disputing this charge first thing and will NEVER order from this store again.

Twice this month I had to had to drive myself out to this location after I ordered a delivery order from them.nnFirst one was on 12/4 where I placed order online to have nothing done on order for over an hour and a half. After the order which was said to be delivered at a certain time was not and was over an hour late called them and no one picked up so after about 20 minutes like this I drove out to the location where they never started my order and weren't going to anytime soon. I was still on hold at this time so after being on the phone and them not answering the phone for over 45 min and going out there decided to cancel my order. They said they were calling all online orders to ask them about it but I never received any phone call nor communication talking to me about my order.nnTonight (12/31) ordered online and set it to 7pm for delivery. Checking order status as of 6:47 order was in quality check. After 40 minutes of it not moving from that phase I called where someone picked up and said they needed to put me on hold as there was 2 people in the store they needed to take care of first. After 15 minutes started driving there to ask about order in person. Got in lobby and waited in line to talk to someone and hung up phone after total time being on hold was 30 minutes. I got to the location at 7:45pm and finally talked with someone at 7:55 and when I talked about my order they told me they cancelled it themselves at 7:40 and didn't bother to call me or send me any form of communication that my order was cancelled.nnAfter having issues with order 2/3 times this month I will not be coming here for food again.