To Have and to Hold

Well, being a last minute person and deciding on a wedding date 4 months away all the shops said I had to find one off the rack because there was no way to order one. After visiting other stores I was losing hope. If I hadn't gained weight putting me in a size 18 it would have been easier:-) We walked in and my daughter and best friend to pick out dresses in styles I hadn't tried on. The wonderful owner suggested a couple more.......I found my dress! I misted a little even being a 45 year old bride. Her attention to detail was wonderful and her understanding led to the perfect dress!! Thank you so much I can't wait for him to see me walking toward him!

They have a great selection of dresses and during the trial time the attention is awesome.nOnce you have made a purchase, the service drops lower than the ground. I never got a tracking number for my dress and I was never told when it arrived, I had to email them constantly to find out the whereabouts of my dress.nWhen I was told it was received, they asked me to go pick it up and by the time I got there, they were already closed (it didn't take me more than a half hour) and they are terrible at picking up the phone.nLastly, when I received the dress it was as wrinkled as you can imagine. Honestly, if I am paying over $1,000 for a dress, I expect it to be delivered in a good shape, the zipper wasn't working well either and the owner of the store could not care less.nnFor dresses, yes I recommend this store but please don't expect good service because you can be sure you will NOT receive it.

I had such a fantastic experience at to have and to hold thanks to Taylor. She was so easy to work with and I never felt rushed or pressured. This store had several dresses to choose from ranging all sorts of styles and prices. I enjoyed to one on one experience and how I was able to bring in quite a few people with me to help pick out dresses. Taylor was honest and kept the day fun! Highly recommend this store.

My three daughter and I arrived late one Saturday afternoon hoping to look for dresses . I was totally unaware and appointment was required . I suppose that was my fault for not looking at their website which clearly states that . When we arrived we removed our shoes and stepped into the shop . I looked around found staff to inquire if we might look at gowns but saw no one at first . In their defense they were in the middle of and appointment with another bride . When a staff member did show up she made eye contact but never approached us . As other customers entered the store she approached them and began working with them . Unaware of the stores appointment policy we began looking at the dresses they had on hand . After almost fifteen minutes in the store we finally got our greeting . The woman rudely said your not allowed to take the gowns off the rack and you must have and appointment . Nothing more just that . Shocked and devastated we left my daughters first attempt at looking for her dress totally ruined . Quite simply if there had been someone to greet us from the beginning and explain the rules we would not have left feeling like we did . Such a shame really I felt so bad for my daughter . It’s no way to run a business . My daughters wedding is in August she has seven girls in her wedding that’s 8 dresses as well as my own that is not likely to be purchased here . Also my youngest was hoping to scout out her wedding parties dresses for next year. I did learn though most shops require a appointment and will be sure to make those important calls in advance before we look at other shops likely in Grand Rapids where my oldest had wonderful luck or perhaps Chicago . I will say they did have two dresses she liked that I would have purchased that very day . Glad to see there were some brides that had wonderful luck here. First impressions will not likely have us returning .

It was so amazing there. Lori just had to see one dress on me and knew what size and shape I would need. She kept asking my likes and dislikes as she would show me dresses in my size and found me the most perfect dress. Even my bridesmaids where comfortable. The prices were amazing as well. It seemed like she cared more about my happiness and not about just selling me the most expensive dress.