Safelite AutoGlass

I brought my car in here to have a pretty minor windshield crack fixed. The repaired the glass no problem, but they absolutely mangled my wipers and neglected to mention it to me. When I was halfway home it started to rain so I tuned the wipers on, but alas they were so damaged that they barley cleared a single drop of water! If they had just told me they broke the wipers and replaced them this would have been a 5 star review. Yeah, I probably should have checked them before I left, but I honestly wasn't expecting these scumbags to wreak havoc on my automobile.

Great, and fast service.

Do not do business with this company if you expect professional, reliable service. I made an appointment on Tuesday 2/18 for my windshield to be replaced the following Saturday 2/22 with an appointment window between 8am-12pm. On Saturday 2/22, I received a phone call from a Safelite Technician that my new windshield did not arrive that morning, but would be arriving on the second shipment of the day around 1pm. While this was somewhat of an inconvenience, as I had plans in the afternoon that I would need to now cancel, I understood this was out of the technician’s hands and confirmed I would see him sometime around 1/1:30 when my windshield arrived. At 12:30 I get a call from Safelite customer service informing me my windshield never arrived and wouldn’t be available until Monday afternoon, so the soonest they could re-schedule my appointment would be for Tuesday 2/25, A FULL WEEK after my initial contact with the company. ?!?!?!!?! To add further insult to injury, she told me all windshields are shipped to individual shops from a central warehouse in Billerica and that was why it was delayed. Billerica is 20 miles away, probably a 45 minute drive TOPS. I could walk there and back to get my windshield in a matter of hours, but they couldn’t get it in time with 4 full days notice?? I’m calling BS. My car is a Toyota Corolla, the most common car on the road, so no excuse that they needed a specialty windshield for some expensive car.nnExpressing my frustration with the customer service rep on the phone I asked to speak to a manger who could explain how my windshield was not available despite my appointment having been made (Complete with all details of my car’s make & model!) 5 full days prior. I was informed there was no manager available on weekends and the soonest I could speak to one would be Monday (odd since typically if a business is open on the weekends, there is a manager available!) What a RIDICULOUS way to run a company. Do yourself and your sanity a favor and stay away from them.

Super happy with the service! Got their hands on it right away and did a wonderful job. Very experienced and polite staff.

Never fails me when I set up an appointment with this location. Have been coming here for some time now and I wouldn't go to any other location. Don't get me wrong, I know safelite employees from all locations give 110% of customer service. That is why I appreciate the staff at this location for the work that they do.