White Sands Federal Credit Union

Amazing service!! Gina helped me get my first auto loan! She made this experience easy and efficient! She went above and beyond to make sure I got everything taken care of as fast as possible! 10/10 would recommend

My girlfriend was outright lied to by Art in collections. He told her that you have until tomorrow morning by 10:00 to make a payment or we are going to come pick up her car. The funny thing was she never missed a payment on her car. What she missed was a line credit loan. She is in the process office by a debt consolidation and told by the company it not to.make any payments until the consolidation has been finalized. Art at White Sands told her that it was secured by her car., which is an absolute lie but she wasn’t sure. She thought maybe they got linked together. My girlfriend became so distraught that she might lose her car, she got physically sick. She started crying like a baby. The worst part about it this took place st her work. When she told me what happened, I told her to meet me at the credit union, because we are going to get some answers. First thing I asked for was a copy of the contract and I wanted to see the security agreement proving that the line of credit was secured. They could only produce the promissory note. So bottom line, they FLAT out lied to my girlfriend. They used hard ball collection techniques that you wouldn’t expect from a credit union.. What kind of company does this? Think again before you do business or take out a loan with White Sands.

Worst bank in las cruces, there customer service is trash, and they constantly lock me out of the mobile banking app. Leaving me to wonder how much is in my account till monday because there closed.

I’m reading everyone’s review and I agree completely worst customer service ever they make a big deal out of nothing took 20 min in drive through for them to realize what I had already told them in the first place.

Seems like A decent bank. But it's gotten smaller over the years.