Citizens Bank of Las Cruces

Idk if you know this but... Citizens bank offers FREE notary services to everyone, even if you don't have an account there. Right now with the pandemic is handled through the drive thru. 👍

This is a fantastic bank for the most part. I love citizens bank and have had accounts with them for most of my life but in this day and age, online banking is a big part of you're banking experience and I have had a terrible experience with their online services. I have had online banking with citizens for about 4 years now and have had nothing but issues the whole time, and the problems are getting to be even more consistent and more serious. I am at the point where the online banking is not only extremely frustrating but is now becoming a security issue for me. I am out of the country right now but will be back in about a month and if nothing has changed in regards to my online banking, then I regret to say that I will be closing my accounts and taking my business elsewhere.

Great customer service 👍! Very Satisfied.

Worst banking experience I have ever had , I seem to have issues with this bank anytime I need to do something with my account , the tellers took over half my check once didn’t realize until Saturday , by then there is 0 ways for help until they open Monday , no way for customer service , they never help , always on 2 hour lunches and management cares less . I just want my money back and I want to close this account it’s been a nightmare.

I chose to bank with Citizens for so many reasons and I don't regret it. I'm very happy with them and the staff is always so amazing.