Save A Lot

I shop there all the time. I never have any issues. Great prices. Its one of the main stores that I do shop. I love this place.

An employee named Connie has destroyed my shopping with the company. Instead of learning and being an openly willing person, she was rude and disrespectful to me and my family. I asked for a refund on a product and she asked why. I took her to the frozen bunker and explained how I was mislead and just would like it returned. I even offered suggestions for the stocking and placement of tags and she was negative with sarcasm telling me I should learn to read. I am on disability for being legally blind. I was using a ebt card and just wanted the money put back on the card. She told me the state didn't allow them to do that and she didn't know how to help me. I told her she was wrong because every store does it. She was rude and kept arguing and treating me like I was below her. The store manager came and fixed the issue, eventually, after making calls. Neither have good communication skills nor do they know proper skills to serve the needs of the customers. The old lady needs to just retire. The owner has the willingness and desire to please the patrons but lacks basic knowledge of the cash register functions and how to handle stressful situations. I hid the tears as best I could because I was in public. Then the old lady while I was still waiting for a solution to my issue, began bad mouthing me to other customers. I begged for my receipt to the owner and she shut the door in my face. I was shocked, I was just wanting to leave at this point. They had already humiliated me and the cashier, Connie, continued even while the owner was present. I got my ticket and went outside with the product I didn't want. I was trying to calm down and stop the tears and I was shaking. The owner came outside and said ma'am grab the product and we will fix this. I told her I didn't ever wanna be near that lady again. She assured me I wouldn't be near her. I walked in and went to the opposite end to receive my refund and could still hear Connie saying rude things to customers about me. I walked past her and said ya know I'm legally blind and am sorry this all happened. She made a snide comment about me, ya I've dealt with you before and using that state ebt stuff. I've never even seen this woman before! Then I said have a blessed day and she yelled I'll pray for you as you really need it young lady. Wow. Just wow. Then my son had to use the restroom and I took him back in, not even phased by her. As I was walking towards the exit, she was checking a person out and just throwing the groceries around, clearly not respecting that customer either. She needs to be fired! And the owner needs some training and she will be good! She had the heart in it and could tell she wanted to help me which she did in the end. Not sure if cameras are in play at this store but if I owned it, I would be watching that woman. She's nothing I would have representing my company. She made me feel like I was nothing and continued to belittle me over and over to other customers and then the customers were giving me bad looks. Never again. How sad.

My Go-To Store!! its locally owned and ran the employees are always nice and helpful! Store is always clean and tidy with fully stocked shelves!

Friendly staff and helpful but they've raised there prices some

It is great to see Todd and Sonya making this a great hometown grocery store.