SEPHORA inside JCPenney

Colin at Sephora has the best customer service skills! Normally it's really difficult to find someone to help you there. He's also very funny, charming and witty. Thank you Colin for brightening our day.

Horrible customer service. Made the mistake of going back for concealer and got yelled at for seeing what color was the proper shade. As we were waiting to get in a older womand with white pony tail slammed the sign at us and said we may not enter and then laughed. We had no problem waiting I'm not sure why she was so rude. Ended up going to the makeup counter at vonmaur and got amazing service. I won't be back. I'm done with rude employees and this tore has a major problem with this.

TESSA was the only one working when I trickled in on a mission to find “makeup” (of no particular sort). What stood out was the open and welcoming atmosphere she approached me with. Everyone has different comfort levels when it comes to makeup, whether it’s wanting to learn more, or being a newbie to the makeup world! TESSA was very attentive and receptive to my questions and needs. She made sure I had options to choose and test from so that I could leave happy with the best possible beauty products.

I love the quality of products and I don't feel like they are just trying to sell me something. I do wish they would take better care of the store. I realize it isn't the employees' responsibility to change the lights but the strobe light effect from the dying ones is incredibly unpleasant.

Today we had to do some exchanging and I wanted to get my girlfriend her perfume for her birthday. Of course as soon as we arrived at the mall my daughter disappeared and I was left to find this perfume on my own. I asked an employee in shoes where the fragrance department was and she told me she didn’t know and made no effort to help me. I wandered around until I saw “Sephora”. It was pretty busy but there were only 2 workers: a heavy set gal with glasses and black hair and a woman with puffy blond hair probably in her mid to late 40’s. I saw a few people ask Blondie for help and she did but seemed annoyed and appeared to want them to leave quickly. I didn’t want to ask her for help because I didn’t think she’d actually TRY to help me. The girl with the glasses was putting skin-colored spackle on someone’s face. I saw her step away from that a few times to assist other customers. I thought about asking blondie again but her face looked like she was doing chores so I joined the spackel table and waited for Glasses to come back. As soon as she saw me she said hello in a welcoming voice and asked if she could answer any questions for me. I asked her where the pink crystal is and she looked confused and then like a light-bulb went off. Squinting and pointing, she asked me, “Do you see that pink crystal-lookin’ bottle over yonder?” That amused me a which was needed because until then I felt like I was in the way. It a small space and I’m claustrophobic so that doesn’t help. She told me that she was almost finished and she’d be over to help in 2 minutes or less if I wanted to “sniff around”. While I was over there, i started to “sniff around” and found more than a few perfumes my gf may like. Damn. Life is impossible isn’t it? When Glasses made her way to me, i told her that I liked a few of them for my gf but I don’t know which one to get her. She told me she could make me a couple samples and I could wrap them nicely and let her choose. She said to make her a bday card with a tear out voucher for the full size of the one she likes better. Genius is what that is. And my gf will think I’ve suddenly become creative. I do need to come back and get a gift card tho for it. She told me that she was going to ring up the person who’s been waiting a while and then she’d make my samples. A line started to form with shocking speed. Annoyed Blondie was doing something off to the side when Glasses started to ask “hey when you’re done, if you’re not busy” and Blondie cut her off and said “No sorry Im off” while making a sort of “aww, bummer” face. She did come and help with the line tho. I waited a while and then gave up and joined the ever growing line. Glasses forgot about me for a moment, and remembered me again when she saw me standing in line with what I now know is called bright crystal absolute. She stopped what she was doing to come to me and said she was sure in 10 minutes the store would slow and she appreciated my patience and she promised to give me her full attention after it cleared out. I agreed and wandered the jewelry section while it thinned. When I returned, Blondie was gone but it was still too busy for one worker. Glasses had already made my samples and she even labeled a bag for each one so I don’t screw them up. I actually ended up getting the 2 samples, and something called boom boom cream. She also made me a random men’s Versace sample I didn’t ask for and I came back later and bought it. Glasses is tricky. I’m father to 2 daughters and I didn’t think females could fool me anymore. In the beginning, I was going to leave Pennies and go somewhere else but instead, I spent more than I intended and was inadvertently reminded to say “okie dokie artichoke” to my daughters more frequently because it certainly made me smile. Glasses, you promised my gf will appreciate the fact that I made the card and it won’t matter if it looks like a child’s art. I am holding you to that. Also, it’s very dusty in there. Glasses, I’m so sorry I can’t remember your name - thanks for your help!