BB&T

This bank is awful. I have been a customer for years. My husband and I share an account. Two separate occasions we have tried to add my name to the account and years later it still has not been done. They can’t even tell me why I have an over draft. Which is not normal for us because we are responsible unlike this bank. Today I am pulling my money out and going else where.

Very nice bank, easy to notice, drive through lanes and atm available. Plenty of parking and exceptionally nice building. Public restrooms are available inside and there is handicap accessible parking as well as a handicap accessible entrance and exit.

I’ve really never been through such rude customer service as I was treated so disrespectfully by Diana today. I went in to get copies of my business statement which I’ve done business with them since 2005 and had this same account. She refused to give them to me bc my maiden name was supposedly still on the account (I’ve been married since 2009)!!! She started interrogating me asking me why I needed them, why I hadn’t updated a signature card which I’m pretty sure I have or the debit card would still have my maiden name instead of my married name lol. My drivers license wasn’t enough identification for me to get copies of my own statements!!!! Very rude and personal questions that had no relevance to my request. Even went as far to ask me if i has ever talked to anyone going through the drive thru to make my deposits?!??! Ummmm no other than ty have a nice day??? Treated me as if I wasn’t really me, she stated the checks I had signed she really couldn’t tell if they matched my ID!!!!! So I’m going back tomorrow to close this account and take my money elsewhere lol.....and I’m taking my husband whom they’ve requested to see in person in order to get him copies of our statements which he needed in the first place. He has never controlled this account since 2005 I have always done the banking. I really don’t understand why people have no customer service skills and are allowed to treat someone like this!!!!!!

I need a notary to act as an authorized representative for an I9 form. The notary at this branch would not even look at the (very simple) instructions before refusing to help me. If I can't find someone to do this it could cost me the job I was just offered. I'm probably going to be banking somewhere else from now on.

Has a few good places to eat & shop, but not a huge variety, or anything upscale.