Brides & Belles of Tyler

I was really excited to be getting my wedding dress from Brides and Belles because my sister purchased her dress from them for her wedding and they were great! Overall, I was pleased with the customer service received when picking out my dress and there after. All of the ladies are really sweet and helpful, and even the owner, Joanne, was very friendly. However, that has changed. My wedding was supposed to be in December, but due to financial hardship brought on by COVID-19 we have had to cancel without certainty as to when it will be rescheduled. I called and spoke with Joanne to explain my situation, and see what my options were, only to be told that I could either keep making payments on the dress or lose all of what I have already paid which is almost half of the total cost, and she would sell my dress to someone else for what’s left. I even tried to see if I could trade the dress (which has not be altered or customized) for an evening gown to take pictures in (to commemorate our wedding day) & she refused. Either I keep paying for a dress I may never be able to use or lose my money and dress. I’m on the phone hysterical and pleading for more options and Joanne tells me to ask family for the money. I, unfortunately, don’t have any family to rely on for such and considering the circumstance I expected a little more understanding and compassion. The young lady that answered the phone even agreed that I had paid quite a bit already so exchanging shouldn’t be la problem. Might I add, I was wanting to exchange for a dress MUCH CHEAPER than what I have already paid, meaning they would still get to keep some money for nothing. I have had no issues with any of my other vendors surrounding this wedding and am truly disappointed with the lack of care or compassion Joanne expressed, I even had my bridesmaids set up to be getting their dresses from B&B but after today that has changed. I have no issues abiding by contracts that I have signed but during an unprecedented time, I expected more from such a highly rated business. Definitely appear to only be about the money and those that fall in line with the same privilege as theirs. Thank you for so carelessly hanging up on me as well, Joanne. My heart is broken.

LOVED my experience here!! This was one of the first places I went dress shopping at, and they were sooo patient with me. They helped me narrow down what styles I liked/disliked. I probably tried on around 30 dresses and they did not seem annoyed at all. It made me feel very welcomed and I loved the experience here!!

My daughter found her dream dress today! The ladies in this store are INCREDIBLE! Sweet, attentive and accommodating. I can't recommend Brides and Belle's enough. I found my wedding dress with them 21 years ago and it thrills me that my girl found her's there as well. Thank you, B & B for helping out dreams come true.

There's no experience I'd rather have bridal shopping than with the ladies here at brides and Belles. They have definitely provided support, encouragement, and definitely great style opinions with a fast turn around! They are highly recommended. So for a personal touch for your wedding go there!

Nice place and very friendly employees