Pizza Hut

If I could leave zero stars are absolutely would! Worst customer service I have ever had!! I called to have a pizza delivered that I ordered through the Pizza Hut app. I put no onions add banana peppers the pizza I got no banana peppers covered and onions. I called the Campbell store and talk to Raymond who said he was the manager and told me that it was my fault that there was nothing he could do even though I told him I was allergic to onions to which I am and that I have a cast on my leg and could not get out and drive to return it to have it remade, so Raymond basically told me I was SOL, that there was nothing that he was going to do nor willing to do and that I needed to be more careful the next time. I work in the restaurant industry and if I treated one of my customers in this manner-I wouldn’t have a job. Raymond didn’t even try to have good customer service nor act like a decent human being. From now on I will order from Pizza Inn & will now start discouraging my friends from ever ordering from Pizza Hut..

I ordered two pizzas last night and my family and I got really sick we got food poisoning and it happened immediately after eating we all started throwing up and later on we all had the runs and at night I had a fever we went to the 24 hour ER and they confirmed we had got food poisoning. This morning I contacted the store and informed them of what had happened and the manager said I’ll take it into consideration and hung up ! Like wow really didn’t even apologize or tried offering a concession or something to show that he was actually concerned we will never order from here again !

This is more so for customer service more than anything. Want to give a hearty shout out to Roberto and Luis. Luis was the GM for this location. I tried to go to Pizza hut in my neighborhood in Plano one or two days prior and had no luck with trying to order online from home with the weather. I had no luck as well with finding a location that was open after I got off from work. this day seem like it was going to be the same thing. I was fortunate enough to find this location. I could not find out if they were going to close early using the app or website or calling the store. I guess they were just that busy. I set my pickup for 7:00 p.m., but did not realize that I had to get gas before arriving at the location. That put me about 10 minutes behind schedule. I received a phone call from Roberto indicating that they would close at 7:00 and my order was to be ready and picked up at 7:00. I informed him that I had run behind schedule, he said he would check with his boss to see if it was okay for me to pick it up after they closed. To my surprise, they allow me to pick up the pizza after they closed. They gave me until 7:15 while they were cleaning up. I arrived at 7:10 p.m. to pick up my hot and ready pizza. My family was so excited and grateful because they have been craving Pizza hut pizza pizza for a few days. I could not let this opportunity pass for me to share the extraordinary customer care of Roberto and Luis.

The worker was not wearing a mask properly and forced me to go outside and meet him for my pizza. This was supposed to be a contactless delivery. The service was terrible.

I chose contactless pick-up and was 17 mins waiting outside for my order. Guy up front clearly saw me arrive as he was in the front all that time. I was sick and had to go in the store. Not safe! When I mentioned it to him he said he didn’t see me arrive although I did click the “I’m here” button. Then my pizza had no chicken! Disappointing.