Home United States Oklahoma Grand Savings Bank

Grand Savings Bank

1022 S Main St, Grove, OK 74344, USA

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Detailed Information

Place Types Atm
Address 1022 S Main St, Grove, OK 74344, USA
Coordinate 36.5856641,-94.7696339
Website http://www.grandsavingsbank.com/
Rating 3
Compound Code H6PJ+74 Grove, Oklahoma, United

Openning hours

Monday 7:30 AM – 5:30 PM
Tuesday 7:30 AM – 5:30 PM
Wednesday 7:30 AM – 5:30 PM
Thursday 7:30 AM – 5:30 PM
Friday 7:30 AM – 5:30 PM
Saturday 8:00 AM – 12:00 PM
Sunday Closed

Photos

Reviews

Adam Guatney (01/18/2021)

It's now Monday. Two weeks after requesting a new card and I still am unable to use it and this call center is a joke.nnFinally after a week and a half I got my card. They told me it would take a week. Tried to activate my card. It tells me I have to call customer service. It's F#$&ing Saturday and they arent open. Now I have to wait till Monday after I am already at work to call them. Extremely unhappy at this point.nnThey did give me a call back and issue resolves. The customer service rep was very polite and helpful. Just hope they fix the issue with the call center hanging up on people.nnLost my debit card. Trying to contact bank several times. I sat on hold for five minutes while it keeps transferring me to hold music and then hangs up. Thinking it may be time to start looking for a new bank as this hasn't been the first issue with this bank. Very disappointed.

J Klink (03/05/2021)

So we tried to buy groceries using the Walmart app. Done this repeatedly last year and even last month with no trouble.nnNot this time. Both our cards were denied by the card issuer--- AKA Grand savings bank. Even after replying to the fraud protection text telling them its not fraud, my card was still denied along with my wife's card too. Mind you that we never asked for this protection to begin with.nnCalled the bank and they say they have no control over the matter and shift me to an 800 number. Now that's what I call customer service right there.nnThis is the second time they have done this. Once the left me stranded at a gas station on memorial day weekend by Tenkiller lake, maybe what an hour and a half from Grove a few years ago. All cause they thought it was someone else using my card.nnLuckily my credit union I use let me use that card. By the way they have never locked me out of my account anywhere I go. They don't even demand to know when I travel, where and what route or states we'll pass through on the way out or back.nnI've banked at GSB for years, I love their loan team and our loan officer. He's great at what he does, I wish I could say the same about the card services, customer service and fraud protection teams. They just cost us a grocery pick up time.

Tina Shroeder (12/02/2020)

My mom banks at Grand Bank, has had an incredibly rough 2020. A broken hip, contracted covid from a home health nurse, wound up in intensive care in Springdale Arkansas. After her release and some time back in rehab., it was decided that she needed hospice. Grand bank rather than being helpful, has locked her account. I have jumped through all their hoops, including signing their POA. I already am power of attorney for my mom and executor of her estate. Her money, would be very helpful to pay a caregiver while I work as an RN. I am also caregiver for my mom, whom is physically dependent on me for every need. My mom has spoken to Rachel and Mike and given her permission for me to handle her account. My mom lives with me. They are not returning my calls. My mom is deaf and blind but is mentally coherent. I need 1 more thing to deal with also, dont expect a phone call back. They talk nice on the phone but don't return calls as promised. I would not use this bank if they were the only bank in town.