Advance Auto Parts

Very helpful in tracking down obscure parts. Good advice on how to deal with unexpected problems. Loaner tools are in better condition than most auto parts stores.

Bought a used 1997 F-150 last night. Great truck, but the check engine light came on today. Didn't know if it was a major issue or a small one. Called Ford about bringing it in for diagnosis only. Crossroads Ford wanted $125 ($150 after fees and taxes) to diagnose the problem. Here comes Advanced Auto Parts to save the day. They had one of their guys come out and use their OBD reader to diagnose the problem. No Cost!! Ford wanted $150. Turns out it looks like a minor ignition problem (misfire on 2nd cylinder). Guys, I am going to be a very loyal customer. 10 stars

I visited the store to get a car battery replacement. James helped me with the transaction and installation of my new battery. This experience was the smoothest that I ever encountered in an auto parts store. I always run into a store associate who think they are the Gordon Gekko of auto parts, trying to sell me everything in the store. Or I run into a store associate who is incompetent but refuses to ask another store associate for help. It was refreshing not to run into either of those personas today. Great job James!

On June 27th at 1:14 p.m. I called to determine if mask were required to enter this store. I was assisted on the call by Lateisha who offered very poor customer service and she had a bad attitude. Lateisha advised me that if I did not have a mask on then she would refuse me service. Later on the same day I shopped my local Auto Zone and O'Reilly's Auto Parts with no mask and was able to complete my purchases without incident. To be honest Advance Auto Parts has always been my choice Auto Parts supplier however after this poor experience I will no longer be shopping with this company.

Fast, easy, knowledgeable, and friendly parts store! Make sure if you’re from around here you take your business here. From the manager to the staff the boys here are top notch!