Tesla Center

Literally the worst service experience I have ever dealt with in my life. Attempted to schedule a collision repair for almost 2.5 months through Tesla service in Raleigh. They cancelled 4 of my appointments with either no notice or a message the day before. I've shown up to an appointment to be told it was being cancelled. Nobody picks up the phone, nobody calls back or responds to your voicemails. Emails go unanswered for weeks. Awesome car, worst possible service.

Great location and very efficient service center and test drive experience.

Pretty bad experience twice in the last six months or so. First time I want to take a look at some noise that I could hear while driving from the rear side and they refused to take a look at that initially and literally agreed to do that but did not do anything about it and told that this was all due to wheel alignment issue although it was there right from the building since I bought the car. Since it looks like manufacturing defect they should have fixed it right away but they refuse to do that with the excuse that they cannot do that due to Covid pandemic as there will be two people who will need to be in the car to assess it which will violate the social distancing. Later when they did the servicing they told that just by reallingning the wheels they could eliminate the noise which was a blatant lie as the problem persisted.nnSecond time I needed a loaner wheel due to punctured tire. The roadside assistance was great and timely. However, they took away the wheel saying that I could come down on a appointment and they would have taken care of the wheel by then. When I contacted them later they said that they dont fix the punctures and only replace the tire if I wanted. Otherwise if I wanted the wheel to be repaired, I have go to the agency, pick up my wheel and get it fixed elsewhere and then return the loaner wheel. The guy said that this is not Tesla policy, but their particular agency does not do tire repairs although other tesla agencies may do that. I fail to understand and they failed to give me a good explanation why they took the tire to their place if they never intended to repair it. If they left it with me it would have saved me a long trip to pick the tire back from their agency. Tesla and their agencies has to a lot many miles to become a good car company.

Thought the showroom experience was extremely amateurish. Employees were nice enough but seemed like they didn't care if you were there or not. Upon entering no one greets you, and there was just a disorganized sense to the entire experience.

Went to this service center for a test drive of a Model Y Performance. The staff were friendly, not pushy, and answered all of our questions.nnThe only caution with Tesla is that everything before buying is super nice, no pressure, and easy enough. Once you have bought your Tesla though after service can be a pain. We bought a used Model Y elsewhere and couldn't purchase additional items such as door unlock cards at this location. They also are unable to assist in switching ownership of the vehicle over to you in their online system, which requires a 3-5 day lead time and online submission, all done remotely.nnOverall this place was great, it is only Tesla's policies that let us down, not a reflection of the folks working here.