American Auto Sales & Transmission

Terrible experience. Won’t return calls or emails. Jim, the owner, has zero integrity and will lie to your face. F Rating. Ended up having my vehicle for SIX MONTHS! The owner loves to claim that he “has never had a customer by this name”. Well Jim, I’m attaching proof...

Took over a month for transmission to be repaired. Free tow with service is advertised, they charged almost $200 for that. Free diagnostic is also advertised, they charges almost $400 for that. Took almost two weeks for them to even get into looking at the issue. Also asked if the shop accepted credit cards BEFORE having them come get the vehicle, they said yes-after they had the vehicle for over a month with very little communication(only got responses through text-extremely unprofessional), we were charged $4000. Upon arrival to pick up vehicle, they disclose that there would be a 4% surcharge for cards-another $400-that’s more than half of the average household mortgage-simply for using a card as method of payment. Your average customer will not have $4000 to pay in cash. Just all around, poor experience. Would not recommend to ANYONE.

Jim is extremely unprofessional, rude, and does not stand behind his word. Communication is non-existent. I will never recommend or go back to American Transmission. Don’t ever use his services if you expect an honest job.

My son was quoted $2400 to rebuild transmission on ford mustang. The shop had vehicle almost two months. We had to call multiple times to get any updates. In the end bill was $4300. 500 miles and exhaust was hanging down. My son put new bolts on finger tight to get to shop. The mechanic came outside to look at vehicle, pulled on exhaust pipe, and said everything looked good. I took to muffler shop to have bolts tightened and everything inspected.

It took them TWO MONTHS to complete a transmission rebuild, communication was almost zero. Upon picking up the vehicle, there was damage to the drivers side door which they claimed they would submit to their insurance. They refuse to answer calls or emails and I have had no further responses from them. They refuse to answer phone calls or emails. I rarely take to google reviews to raise awareness about bad business dealings, but I have never experienced terrible service this bad.