NAPA Auto Parts - Bailey's Auto Parts

Customer service was horrible, unless your a man it seems. My daughter was trying to purchase oil for her vehicle. I went in originally to help insure she got the correct oil, since it being her first car. No one acknowledged us upon entering. No one was wearing masks either. I went out to the vehicle while she went up to pay. She tried to pay with her debit card and it was declined. Instead of trying to punch her card into the machine or swiping her card again, the cashier rudely handed her card back and was short and cold with her. She checked with her bank to ensure there was enough money. She tried to insure them the money was in the account. They refused to rerun her card, and told her she would have to use a different card or call someone to come pay for it. He cashier walked away again and helped someone else. She called me to come back in. I handed my bank card and it was declined. I laughed and told him there is no way it denied for insufficient funds since I knew I had more than enough money to cover the purchase of 2qts of oil. The new cashier reluctantly retried but this time keyed in the card. To his amazement it went through. I told him that my daughter had the money in her account as well and should had been able to process her payment. They tried blaming it on the chip. We both went to multiple places afterwards and made several purchases with no problems. Would have been nice if they would have some compassion instead of acting like they didn't have time nor wanted to be bothered by 2 women. If she wouldn't have needed the oil we would have went to advance or o'reilly next time. Shame since the store is less than a mile from my house.

They had what I needed. The staff was friendly and helpful.

Gave this store a second chance. Customer skills are very poor. After asking for scan for engine light code another gentleman walked past me without a greeting. Checked code on vehicle. Went back into the store. I proceeded to open the door and went to counter to wait for a verbal code to be shared with me. Felt my business was of little value.

Great knowledge people friendly

Napa headlights are not as bright is i was told( but get the job done) they would be as bright as my silver-stars, but no where close guess i don't have to worry about anyone flashing on my dems.