CVS

Caucasian Pharmacist working March 16th with curly/crinkly dark hair was snappy with myself and the elderly lady in front of me. She doesn't need to be working in a client facing job if she's going to be so rude and unprofessional. Maybe that's not the best career option for you ma'am.

I only have 1 prescription and it has taken 2 days and counting. This is a regular occurrence at the W. Franklin store in Gastonia N.C. I only switched to cvs because my insurance changed and my usual pharmacy doesn't accept it. Do yourselves a favor and avoid this Pharmacy. The service, for me, has been terrible .

Pharmacy staff is rude and unprofessional. Arrived 5min early for an appointment and after waiting for 20min in line I was told that I would have to reschedule because I arrived late. Rude woman working the drive-thru then slammed the window in my face.

We recently moved to crowders mountain and had to use a new CVS. To our disposition we decided to use the one on W Franklin Blvd. The first time we used it was a little over two weeks ago. My 5 year old daughter had an ear infection, she was in pain. The dr sends the RX, about 2 hours later we go to pick it up, of course it is not ready and the lady said she would expedite it. This was my first experience so I shrugged it off. Two hours later we went back again she said that it was STILL NOT ready, for us to drive around (and waste my gas) for 20 minutes. So me and my three kids I have in the back ride around for a little over 40 minutes and make our way back to the CVS. We are in line and she tells me AGAIN that it is still not ready but I can come in and wait on it. I have three kids in the back and do not want to go in or I would have went in, in the first place. So she has me ride around the building again. FINALLY ITS READY. So yesterday my daughter goes back to the dr. two weeks later and the dr gives her more medicine. (So obviously she needs it right? It’s almost two weeks of pain for our girl) the dr sends the RX on Wednesday, on Thursday at 2pm I go to pick it up thinking I’ve given them enough time to have this ready. WRONG, should have known better. So I ask her why it isn’t ready when it was sent in yesterday, obviously my kid needs it now or her dr wouldn’t have prescribed it. She doesn’t need it in a week, she needs it now. The lady says they are three weeks behind which, I get but unfortunately for them, that is not my five year old child’s problem when she needs her medication. So we leave and go home and then three hours later at around 5:30 we go back to pick up her RX for the second time. Wait in line about 20 minutes and the lady tells me again that my child’s medicine is NOT ready. So by this time I am ticked off because this is my child and she does not feel good. So my husband tells me to tell them to send it to a different CVS. We used the one in BELMONT and will just continue to use that one from now on. The lady tells me she’s sending it to the other CVS in about 30 MINUTES ud83eudd23 this place is a joke. So my husband on his way home from work. Goes out of his way to stop by the CVS to see if it was ready. The CVS in Belmont told him it is not ready but that they would expedite it and in 10 WHOLE MINUTES my daughters RX was ready. I do not know what they do in that pharmacy on W Franklin but they sure aren’t doing what they should. Long story short BELMONT it is even though it’s way out of our way, at least we know we will get our medicine in a timely manner. It’s just unacceptable, the whole area there is just rude and lazy. I hope no one else has this experience but from the reviews I’ve read, it’s happened quite often. Shame on you CVS on W Franklin Blvd for making my blood boil while trying to make my sick child better. THANK YOU BELMONT CVS for making it a point to do your job and getting my child’s RX ready in a timely matter.

Everytime I had to get an order they would not have the medicine at the stores or they would take a long time to get it ready usually I would have to wait until the next day or Monday. Now I get my prescription from Walgreens and they have my stuff ready for less than 30min.