CVS

I use this store for prescriptions only. They are quick to get a refill done if you've already got one on file, but beyond that everything takes forever. Good luck getting through if you have to call the pharmacy and actually talk to somebody. Called three days in a row to have them call in a refill request and sat on hold for at least 15 minutes every time with no answer.

My wife went to the CVS Drive in in Louisburg, NC and picked up medication I had been paying for years. The price for this medication is has been around $3.50 for years. She picked up the medication and was charged $126.74 for the medication, and told when asked at the at the drive in window, that was the copay. I have a lot of medications and some in that price range so when she told me I checked on the price. Now for all the excuses for Rabeprayzole ( indigestion medicine) : There was a 126.00 Copay. Then the Deductible was so high was the reason of the Copay. I have no deductible on my plan and for that drug according to the Customer Service Agent. Remember I was paying $3.50Infor a generic drug for years for 90 day supply. I called the Wellcare HealthnAgent and the agent told me after finding no excuse for the increase that the Drug Company had changed the ingredients in the drug and that changed the tier of the drug. I didn't ask for a different drug or Tier.nnDon't you think it would have been nice if my wife had been told at the window so She could have refused the drug. She called a CVS Customer Agent that day on 01-14-2021 who stated She would run that up the Chain and guess what!!!!!No call in over a week. AT any rate the drug was still stapled in the bag and sealed and they refused to take it back stating Federal Law. That is the only thing that makes sense to me in all this fiasco.nnI will be dumping CVS and transferring my prescriptions starting on my next dose. Good luck to everyone else

I would like to share with you my experience that I have at the CVS Store in louisburg nc how this Customer Service helper was so helpful to help me with a problem I had at the store how he went well and above to help with the problems very nice person i give him a 10 stairs. The next time you are in a CVS Store in louisburg nc look for Christopher Pulley #3831 .

Disappointing to say the least. Cannot get a call through to the pharmacy, no one picks up. Store is unkempt and not as clean as it should be, staff is untrained in providing good service, and outside the grounds and landscaping are neglected - the store just looks bad. Desperately needs improvement.

Recently moved to the area. Gave 2 stars because so far the customer service is comparable to our previous CVS, however the outside appearance of the store is very disappointing. Haven’t had a reason to go inside. Management should be embarrassed to have trash all on the grounds.