Tom's 4 Wheel Drive

Poor customer service. We purchased a set of tires for our pick up truck. Honestly at first I did not like them. Guess my instincts was trying to tell me something. But after a couple days I decided these are growing on me. They look good. Til they started giving us a lot of problems. During the first week the truck was popping up a light issues with tires. Then the truck had a bad vibration. First we went & had front end aligned. And had things checked out before we was told it was the tires. Before we even went to them. We went to talk to them & she spoke her part about me not liking them at first. I’m which has nothing to do with the tires having issues. Besides this the other employee was practically making the 3 of us think he wanted to fight me. I am a woman & yes I explained what was happening as well as my husband. After him putting the tire on the back we leave & our issues are getting way worse. We spent 1371.87 for tires we need to throw in the trash. We have always wondered from the beginning why he had two tires sitting in the floor & had to order two. That pretty much answers our questions. They played dirty with us. Now we are going to have to purchase more tires. My hubby says a business with attitudes as theirs we need to just purchase tires somewheres else cause that’s no way to do business. I know they’ll never earn our business again. I could never do my customers the way they treated us.

Best 4x4 service you will ever find!!! From the first phone conversation (Corey) to the technical details (Chris) to the final details (Rachel); this place ROCKS!! My old 2000 Jeep Cherokee needed some TLC, and now she rides like New again. You can trust your ride to Tom's 4x4 !!

All I can say is wow what great customer service! My truck blew a tire on my way home to Atlanta. I happened to be only a few miles away from their shop. Rachel totally took care of me. They didn’t know me from a hole in the wall ... gave me a loaner jeep to drive for the evening. Great folks! Great customer service experience! I would highly recommend these guys!!

Don’t come here expecting to be able to just pick something up for your jeep. You’re better off looking at quadratec or 4wd hardware. Sure, they can order stuff For you, but I went in expecting to be able to look at products. I’m sure they do a fantastic job at putting in lift kits and such. Other than that a complete waste of time

The guys at Tom's 4x4 did and awesome job on our 2014 Grand Cherokee limited. Greg and Travis went above and beyond. They made sure we understood everything we were getting and how much it would cost. More importantly, when I took in my son's 04 Grand Cherokee overland for the same leveling kit they called and informed me they would need to do a lot more work to install the kit on the 04 before doing anything. Super nice company to work with.