Sheetz

Normally this place is great but this morning around 1030 i went to get a quick breakfast on the way to work and i was in like for about 10 or more minutes i never got my food no one ever came to the window very disappointed wit the service today.

Sept 12, 2020n11:30pmnI ordered peanut mms for my wife & the first drive thru associate cashier gave me peanut butter mms by accident instead of the regular peanut mms that I ordered then walks away. Assistant manager Jim was working a register on the front with one customer buying Alcohol and after he finished helping the other customer Jim ignored me at the window. I waited over 10 minutes & he looked over at me, but wouldn't come to the window to help me so I knocked on the window to speed things up because there was a car behind me waiting aswell. He came over and said what do you want? I told him that we had ordered regular peanut mms and they had given us peanut butter mms. I attempted to hand him the incorrect unopened bag of mms and he said he can't take it back through the window it could be contaminated. So I said can you correct my order please because this is not what I ordered. He said if it's not what you ordered then why did you order it?... I kindly told him that I didn't order peanut butter mms I ordered regular peanut mms for my wife. Then, in a rude angry voice he said well you should've checked it before you left the building. Then, I told him I never was in the building I was still waiting in the drive thru line. I haven't left the line. Then, he yelled at me and said I'm done talking to you and he went to go get the correct mms. Scans them and tries to charge me for the new bag of mms instead of taking back the incorrect ones and just swapping them out to correct my order.nThen I tell him I've already paid for the incorrect mms Im not paying a second time that is unfair. Either take the incorrect mms back or swap them out for the correct ones. He kept saying I can't take it back through the window it may be contaminated like a broken record. So I told him please correct my order or I'm calling the Police. He stares at me angrily then I ask him can you refund the other mms and give me the correct ones? He said yes I can do that. Then he jerks the bag of peanut butter mms out of my hand and I say to him I thought you said you couldn't take anything back through the window. He angrily tosses me the correct mms. I then tell him I'm sorry he's having a bad day & I hope he has a better day. As I'm driving off he mumbles for me to go to hell. I've called numerous of times about Jim and his bad attitude, horrible customer service, but nothing seems to be getting done about it. Is this how you do business now insulting customer's saying they are contaminated woth Covid 19 when you give them an incorrect order just to scare them away, and when they ask for you to correct it you try to charge them a second time? This is wrong... very very wrong...

Helpful staff. Roomy. Clean

Always good food and service. Clean.

I never have any issues at this location...with the exception of one staff member who works during the second shift. He has poor customer service...unless you are a female who has caught his interest ud83dude33...