Firestone Complete Auto Care

Would give a zero if I could! I came in for a simple inspection and it took over an hour and a half before they called my name. They told me that I wasn’t going to pass inspection if I didn’t get a new tire on my front passenger side. This was surprising to be because I literally got all 4 new tires less than 6 months ago. I’m angry because they are trying to get as much money out of me as possible. Don’t come here. Not worth the wait and their work is garbage.

I have never had such bad service before in my life with getting work done on a car. And I used to have a junker car that needed service on it all the time. I just tried to have my perfectly working car get a state inspection. Not knowing that I had two lights out. Was then told it would be an extra $60 to get just two light bulbs replaced. After already playing $30 for the inspection. I know good and well those two light bulbs are not $60. I have now been to Advanced Auto Zone and got four bulbs so I can replace the bulbs that are out on both sides. And I only spent $40. Firestone is a rip off and still charged $23 for them to fail my inspection. Will never be going back and will tell other people to not go there. Just because I am a women does not mean I don't know how to fix a basic problem. They were trying to take advantage.

Outrageous prices went in for a emergency to get my starter fixed it was well over 500 nearly 600 for the repair. Only reason I didn’t give them 1 star is they got it done rather quick. Also bought one tire from them 6 months ago. 149$! For a basic 225 17” tire. The sidewalks wore out quick even with warranty they wouldn’t cover it! Black mountain auto charged me with labor and double the miles warranty only 196$ for both front tires and wasn’t rude or disrespectful like firestone. Go to black mountain automotive....

Was passing through town and had a bit of trouble. Decided to give these guys a try. I'm glad I did!nMichael and Eddie were excellent. Top notch customer service. Professional, friendly, knowledgeable and very helpful.nThanks to them I made it the rest of my journey.

This business is the perfect example of why big business is failing all over the US. The customer service is not there. What happened to the days when you consistently gave your money to a business and they treated you as if they wanted to keep you around.? Is that over? Really? I’m sad to say this was not my experience at the Tunnel Road location today.