Chartway Federal Credit Union

Branch manager. He was very nice. Excellent location close to a popular grocery store .

I wasn’t originally with Chartway Federal Credit Union, I joined TFCU before it was bought by Heritage West and then Chartway. I have stayed through all of the changes with hopes of the same service and dedication. But, after being a member for over a decade, I no longer trust my hard earned money to this institution. A recent event has shown their professionalism and lead me to start looking into other financial institutions. To explain the situation; I had fraudulent charges placed on my debit card. As if that isn’t a nightmare enough, it only got worse as I went through their processes to rectify the situation. I spent a few hours of my time on hold (ASA must be tremendous) when calling their customer service, I was transferred from person to person because a “specialist” needed to speak with me. They lost my forms at the branch, they finally found my forms and sent them into be processed. A week later I find out that they processed only half of them. I call again, placed on hold for ages and then told to refill out the forms with no answers at to what they did with the other ones. Asked to speak with a supervisor (who sounded even more clueless than the first individual) and sent me back to their customer services again. No empathy, or explanations. Finally I find out that only half of my forms were submitted. You may think I’m a disgruntled reviewer and I am; but for the love that I have for money— DON’T PUT TRUST OR YOUR HARD EARNED FUNDS INTO CHARTWAY FEDERAL CREDIT UNIONS CARE!

I went here to deposit a check I got from a company in Canada, they said it was deposited and gave me a receipt, I asked if they needed anything else and they said no. I went and spent some of that money and an hour later they called me left a message asking to call them back. I called them within 5 minutes at the extension provided. Then I called them a few more times and no answer. And a few days in a row with no answer. When I went in they were very kind and explained to me that there was no issue and wanted to make sure that I had money in my account and would be okay without that cash immediately available. Although it stressed me out and I couldn't reach anyone overall a good experience

Excellent service

Horrible bank!! Charged me 2% to cash a cashiers check from there own bank!