Safford Ford Lincoln of Salisbury

Dear Owner, I received your response to my original review and now you ask me to waste more of my time and reach out to your management team to discuss your teams inability to live up to the expectations they set further. How about this, why not you walk over to your used car center check your email and call list for my name and then you, the owner, give me a call to discuss my dissatisfaction with the performance of your team? Should you be as concerned as your response says this would be the simplest means to attempt to resolve the issue.nnAs stated this was a used vehicle, specifically the 2103 White BMW X5d that you now raised the price from $15,000.00 to $16,000.00 on. The salesman was Will and his manager is Dominic. Prior to my agreeing to travel three hours from my location to yours Will was asked specifically if the vehicle had any scratches or chips that are not shown in the photo's, his answer was NO. I also asked about the condition of the tires and once again I was told very good with lots of life left in them. Upon my arrival the next day I found 7 scratches and chips on 5 different body panels. The front and rear tires are mismatched and the front tires are worn almost bald on the outer edges. On top of all this I was never made aware an engine issue and you only had 1/3 of a tank of fuel in a car you expected to to drive away with. As discussed with Will it was six hours of wasted travel time due to his negligence, incompetence and inability to be honest. When it comes to accountability the least that could have been done on the dealerships part would have been to pay for my fuel for my wasted trip. Instead all I received was an oh well sorry this didn't work out!nnBottom line is that both Will and Dominic have my phone number should you be that concerned about reaching out to me.

The service was incredible! Simple and easy process to get my car repaired and the car was detailed impeccably!!! Bright shiny and clean, I was very impressed! Well done!

Great service. When we called to get updates on our vehicle repair the body shop manager was very patient and helpful. This is the second time we have had body work done on our vehicle and have been very pleased with the quality of work.

Asked for shuttle service when scheduling. Shuttle service was not available when I got there. Kept getting different ETAs the 3x I went and asked. By time it came my car was almost ready. Very inconvenient. When checking in I was asked if I wanted wash and vacuum with my service. But it ended up not being done. I asked another guy and he said he doesn’t know why she offered it. And gave me a coupon to go to Sammy’s. Well I went and Sammy’s said Safford has not been paying them and they shouldn’t have gave it to me. And the coupon was old because they are no longer called Sammy’s. I think it’s called Zoom now. But ended up washing my car anyway. Will not be going back to them again.

Extremely disappointing experience! Buyers beware. Set expectations as to condition of vehicle prior to traveling three hours to complete transaction and pick up. Upon arrival found vehicle not to be as described also was notified of an undisclosed engine issue. Salesman and sales manager made meager attempts to resolve though refused to take full responsibility and accountability for their misleading description and lack on honesty. Went as far as to provide false documentation as to value of vehicle. Best to look elsewhere for your used car purchase.