MileOne Autogroup

My wife and I purchased a 2014 Buick Encore from Heritage Buick Owings Mills, MD recently. The salesman Mark Hughes was excellent. However, Andrew Lesueur, Sales Manager, leaves a lot to be desired. Not only did he appear disheveled, he never introduced himself to me or my wife. When negotiating prices to finalize the deal, he was extremely difficult to deal with and was abrupt. After our car was being prepped for pick-up, my wife, myself and our salesman, Mr. Hughes, noticed that our car had been damaged during preparation. Mr. Hughes brought this to the attention of Mr. Lesueur who would not stand behind this damage and Mr. Hughes paid for repair to our car out of his own pocket because he knew that Heritage Dodge was responsible for this repair. Mr. Andrew Lesueur, Sales Manager, never approached my wife or myself to extend the customary thank you acknowledgements for purchasing a car from his dealership. Mr. Lesueur was more of an adversary then an ally. If the car we purchased weren’t such a “cream-puff “ my wife and I would have left and sought out a dealership that would appreciate our business. As long as Mr. Lesueur works at Heritage Buick in Owings Mills, MD, my wife and I will never purchase another vehicle from this dealership. I think that Mr. Lesueur needs more training working with the public or should look for another line of work because of his poor people skills.

I have bought multiple cars from this group and I am amazed at how many Great employees they have working in each location

I purchased a new vehicle on 9/12. As I write this (11/9) it still has not been registered. The dealer uses a third-party contractor to do the registrations. The dealer is unable to tell me a day that it is going to get registered which is ridiculous. It has been two-months since purchase; all was well when signing on the dotted-line, now that we're gone they have completely dropped the ball. I now have a brand new vehicle sitting in my driveway that I am making payments on; it is unregistered, uninsured and therefore un-drivable. I have no timeline for when it will be registered; apparently it's a big mystery. In the meantime I wait and look at it in my driveway; hoping nothing falls on it because it has no insurance until it gets registered. Nice.

1 reviewnnShare reviewnnEmbed reviewnnWrite an updatennEdit reviewnn7/24/2020nnBy far the worst car buying experience i have ever had. I wish i could give them a negative star rating. I purchased a 2019 Dodge ram from Mile One around FEB-March time frame. I have yet to receive my real tag. I still have a temp tag on the truck which has expired so i cant even drive the truck. Now the bank is sending me letters saying they have yet to receive the title to the truck. I have sent multiple emails and called the dealership and left messages. I have yet to hear anything from the dealership. Save yourself the headache and don't buy from Mile One. You will thank me later.

If i could give them less than 1 star i would..worst dealership ever !! They never get back to your calls, completely careless and irresponsible with their work..it's been THREE WHOLE MONTHS since i purchased my vehicle from them and i still have yet to receive my plate !! ..countless calls and follow ups and I've just been given the runaround !! All dmvs confirmed nothing was filed and the dealership isn't willing to resend the paperwork !! Completely irresponsible and careless.. avoid them at all cost possible !!