Ray Brandt INFINITI of Metairie

Service met expectations. Staff was friendly and helpful.nnA negative - I asked for oil and tire maintenance. I was called and told that windshield wipers and internal air filters needed to be changed. That was good to alert me. But the pricing was ridiculously expensive for wipers and filter. I will consider getting service elsewhere as a result.

If I could give 0 stars, I would. I was very frustrated with my entire experience. Infiniti had my car for 6 weeks, 3 of which they had no idea what was wrong with my vehicle. The lack of communication was extremely dissatisfying. I never heard from them unless I called them, which I did at least twice a week because I was left in the dark on everything that was happening. I would have liked to get at least weekly updates on the status of my vehicle but that was not done. For the last 3 weeks they had my vehicle they told me the parts had arrived and it would be ready the following week and when I would call, again because no one ever called me, it would not be done because they only thought they received the parts for my car. This left me very frustrated and I will not be coming here for service ever again.

We recently purchased a certified QX60 from Ray Brandt.There were a couple of things that needed service. Our salesman, Chris Doize, went over and above what you would expect. Chris made doing business with Ray Brandt Infinity a real pleasure and we highly recommend him.

Excellent Service! Great staff Tim was great made it easy to get service done. I've installed racing suspension parts on my car and it lowered the car a bit. Most places that does alignment won't even try to do the alignment.n100% Glad I went here the Techs here are very skilled. I expected to wait an hour longer for my service to be done. However it finished faster than I thought. The Car feels amazing Thanks alot guys! AAA+++

I reside almost 2 hours away and called to receive a quote on a set of tires. The guy told me it cost $236.00 per tire plus labor and taxes. Once the service was completed I proceeded to the cashier area to check out. The bill totaled almost $1600.00. so I asked to speak with someone. The service provider told me that's what the guy had quoted me on the phone. So he attempted to overcharge me $316.00 per tire. While discussing the fall out, I ended up getting the tires for $262.00 with the customer service guy coming out of his own pocket to pay the difference. It is a disgrace that women still face these barriers while attempting to get much needed services with billion dollar corporation attempting to get over on it's female consumers. I was taken back by the whole process and will be trading this vehicle off for company that's honest and values every client. The most fustrating part was all the tire prices he showed me in the system for my vehicle was two hundred plus dollars so where did the $316.00 price take originate from? I will definitely be calling corporate first thing Monday morning. I also instructed the representative to check his call log and recordings and he can hear for himself what the guy quoted me over the phone. I'm so disappointed with Infiniti and the entire experience. I would not recommend this company to my enemy!!!