HoneyBaked Ham Corporate Office

This is what happened at a Honey Baked Ham store in Charleston, SC , just before Christmas 2020. My Wife went into the store wearing her mask and ordered a 6 pound ham. she then ask the clerk who was wearing a mask and gloves can you please peel back the foil so she can see the ham top make sure it wasn't fatty. The clerk then told her we can't due to Covid. She then told my Wife take it home , if you don't like it come back to the store and we will give you another ham. My question is how many times will they replace the ham if its no acceptable, Then they have to though the returned ham away. I have sent 3 letters to the CEO of Haney Baked Ham an NO response. I received nothing regarding this incident from the Corporate Office of Honey Baked Ham.

We spent almost 95.39 on a ham for Easter. Stood in line for about 40 min. Asked for double glaze or to purchase extra glaze on the side. We were told they don't do this anymore. We opened the ham on Easter to find barely any glaze at all. The whole purpose of honey baked ham is that delicious glaze. We are so disappointed. On top of that I have tried calling corporate several times and unable to get through. Unreal. 100 ham and not even done properly. I get that they were busy but I don't think that being quick is better than quality. So disappointed.

I am using my business site don;t have a personal one.nA month ago I purchased a gift certificate for my brother for a Christmas Ham. He is having financial troubles. Yesterday December 23rd he stood in line and waited for his turn to get his ham. He was told their system was down and he could not have the ham and it would not be up for two weeks.nThis simply is not right. Now he has no ham for Christmas and I am very upset.nWhat company system is going to be down for two weeks during their busiest time of the year.nI personally think they wanted him to purchase another ham which he did not have the money to do.nI HAVE PURCHASED FROM THEM FOR MYSELF AND HIM FOR YEARS AND WILL NEVER DO SO AGAINnnI treid calling for help. Was hung up on once, and put on hold for 20 minutes and no one came back.nVERY VERY BAD CUSTOMER SERVICE ACTUALLY THERE IS NO CUSTOMER SERVICEnnBUYER BEWAREnKathy

First, I love Honey Baked Ham so this not an easy complaint. No receipt, machine wasn't working properly. Purchased a sliced package which shocked me how bad it was when we got home. We live an hour away so there was no taking it back. Small cut pieces with a huge 1/4 inch of fat through the middle of each! Looked like it was cut around the bone. Color was whiter than usual. Some pictures below, Original and what I had to cut out. Didn't expect all the fat. I usually buy a ham, but with Covid and not being able to view, I went to the slices. This is my 3rd purchase of slices this year. The previous 2, quality was 85%. This one was garbage. Perhaps it's time to change your packaging to include a viewing window. Covid is here to stay. Grocery stores sell whole chickens in open viewed packaging. I will not buy a ham for $70 + and get home to disappointment. The package barcode is 0201015013845 12.99lb wt.1.05 use by Feb 10, 21 Store Number 1619 Purchased Thursday Feb 4th. Sue Mayoros

I have been a customer of Honey Baked Ham for over 50 years back in their beginning Detroit days. I have been ordering gifts for over 20 years. I have always been delighted with them...until now. I placed a gift order yesterday for my daughter. I made a mistake on the shipping address and evidently didn’t push my address list for the correct address. When I got my confirmation I saw it was coming to me. I immediately called customer service and got Josh. Josh was excellent. He understood my dilemma and empathized sincerely but was unable to do anything. Have started my own career in customer service, I understood and had him escalate my request. He got a supervisor, Natavia, on the phone for me immediately. Nativia refused to escalate any further immediately but said she would send my concern up the line but that it would take 72 hours for a response. Because my order was “closed” but not shipped, that would make it even more impossible to correct. She gave me the UPS website and when I asked her to email it to me she refused saying she couldn’t. Really? That was the frosting on the cake. It was a simple request and everyone can email. My husband’s unemployment was just stalled and I can’t afford to spend $150 for myself. I know that isn’t your problem but it is mine. I am very disappointed with your company’s response. I will continue to try all avenues until I get resolution. Including disputing the credit card charge and posting this review on other websites.