Soma

Customer service is so horrible it’s not worth the trip. I should have known when I walked into an empty store and both sales associates were so mesmerized by whatever was on their iPad they didn’t even look up. I got the distinct impression that I ruined their day! Too bad I expected to spend upwards of $500.

This is a horrible company no regard for customer satisfaction . Bras are horrible so is policy and customer service. Forced to keep merchandise I will not wear. One wash completely changes the fit. Have bras with tags and one day over return policy I am not allowed for even store credit. Asked for an exchange of bra that clearly does not fit me anymore and was denied. Had to wait for a phone call to central office only to be turned alway. So disappointing will never return and have nothing good to say about this place.

I love the all-inclusive concept. I came in wanting to try on a 36DDD/36F because I measured myself at home and that was what my math said I should be using. I’ve been sized by VS at 36DD, which was their highest cup size at the Pink store I was at. It’s a nice fit but I did still have a few concerns. I had been wearing 38D prior to that, at a tighter hook. Please remember that big cup sizes are ridiculously hard to find, I took what fit well enough.nnSo I come into the store, ask to try the 36DDD. The older associate said she didn’t think I was a 36, and triple D. She takes me into the fitting room and measures me OVER a compression-type bra! (Light compression sports bra). I told her and she still did that! She simply measured very very loosely, and went, 38 like I thought. 38DD (note, sister size to the 36DDD I wanted to try). She brings me a couple, and when I asked about a style that doesn’t press on the stomach, she goes, everyone’s body is different, it’s your body (it’s not, girls, it’s a problem fixable through different cuts of that front triangle). Also, she insists the loose band riding up is perfectly sized.nnA younger associate, possibly a trainee, is very helpful and tries to answer my questions. Not a lot of answers though, why I think she’s new. She asks me what size I want, I tell her. The older associate comes back over, tells her to get the 38DDD. I’m actually surprised how well it fit, on the tightest hook. But the rudeness of the first associate and several pointed comments about the prices, pushing me to buy something I wasn’t fully happy with, really irritated me. I almost tried on a 36DDD I saw as I walked out, but decided not to give them my business. I deserve better than to be told I’m not the size I am (38>36, you do the math). I think I know if the band is riding up, thank you very much. Who’s ever heard of buying a bra to wear on the tightest hooks from the beginning?! The trainee was at least trying. Hopefully she doesn’t learn any bad habits.

cloud do better with service

Wonderful selection and PJ's