Quirk Kia

Easy, quick, and pleasant. Not something you would expect from buying a car. Jerry was amazing, and frankly so was everyone else. Also they don’t harass and threaten you like the folks at Dan OBrien, go figure! Thanks!

The sales guys are nice. Service dept.nneed to communicate with customers a little better Through out the service.nI have been going there for 10 years.nNot bad place.

It truly does pain me to write this or rather these reviews however in this situation I find it cathartic for myself and maybe helpful to the consumer who may purchase a vehicle at this location. I’ll all start with finding the model and price that worked for me at Quirk and figured this would be an easy transaction considering the pandemic and the fact that Quirk Kia promotes E-sign which makes purchasing a car fairly simple. Well:nnThe first gentleman I spoke with presented me with a“true price” higher than what the website advertised. He also wanted to know (via text) my credit score, money down and if I’ve ever owned a Kia before. I had no issues giving this info and was told to come in and “we could make a deal” what happened to contact tracing and doing the process online?nnNext, after expressing my frustration with this associate I was given a number to speak with Frankie who I called but had to leave a message because he was unavailable but he would call me back (neither of which happened).nYesterday Dec 1st I was texting the dealership regarding my frustration, one I lost out on Nov incentives and two lack of a professional business model. I later received a call from (unsure of name) who I described the situation to. This salesman was willing to try to make a deal however he couldn’t locate the car and seemed to think it was sold. I was sitting at my computer with the vehicle still listed on the website as available. I expressed my disappointment professionally and stated that I’m considering writing a review about my experience. Well:nnThis sales agent became verbally HOSTILE and asked if I was personally threatening him, I said I’m threatening to write a review (big difference). I was also referred to as a coward who sat behind his computer and acted as an internet gangster!nnLet me be clear, I own a large truck with awful mpg and wanted this model of kia (that I have purchased before and was very happy with). I need a car like this because I am a CRITICAL CARE NURSE who cares for Covid patients in the ICU and traveling is a big part of my job. For many front-line workers and especially ICU nurses like myself in direct contact with Covid-19 patients, we live in stressful times during the pandemic and it’s only getting worse. I work extra hours to help with the shortage of skilled ICU Nurses and find great satisfaction being part of the solution battling the virus. The last thing I need is someone belittling me and showing profound disrespect.nnOne thing I am not is someone who sits idiley behind their computer wasting my valuable time writing reviews for no good reason. Another: I have never had anyone disrespect me such that this associate did, I place my life in jeopardy everytime I go to work and try to make a difference and to be treated like this it's incomprehensible.nnMy father used to purchase his Buicks from Mr. Quirk back in the late 80s and always had a positive experience. It’s discouraging that this practice no longer exists and one can be so verbally berated over the phone. I figured being the consumer, a bit more respect would be expected.nPease and health to everyone during these times.

I have been very happy with the excellent customer service provided at service department in Quirk Kia. Most recently, I worked with Patrick who was very knowledgeable, patient and understanding in working with me and discussing my car issues.

The sales rep was very disrespectful. Went there to buy a Toyota sienna and I ask for a discount his response was its 2020 take it or leave it. Then he ask my husband if he was from Trinidad my husband ask why? The sales representative was like you sound like someone from Trinidad thats on the cheap side. He was a white prejudice man who think a black man can't afford a car cash.nWorst place ever if I could comment without a star they would never get a star...nDisgusting place.