Herb Chambers Collision Center of Braintree

Very friendly and knowledgeable I was in and out in Less than 15 minutes I turned in my car and the rental personnel were already waiting on me! They were also very quick,friendly & professional! Happy customer!

Don’t bring your car here if you want to receive it back in a timely manner. I only brought my car to this location due to Lexus dealership recommending them. For repairs that should’ve taken two-three weeks max, my car was at this location for about a month. They extended the deadline twice on me and finally told me my vehicle was done yesterday and that I could pick up my car. After I drove an hour and twenty minutes to this location I noticed my radio was not working. My amplifier was messed up and said they would bring it to the Lexus dealership of Sharon to be fixed. I call today to find out when my car will be done and they said they won’t even know what is going on with my car until Tuesday. They don’t call ever to let you know what is going on, you have to constantly badger them to find out anything that is going on with your vehicle. I’m completely annoyed with how long they took with my vehicle to begin with and then on top of it didn’t even check the amplifier after it’s located where they did work. I wont give them business again. But I DO give credit where it is due, they are very good at body work. My car looked almost even better than before they fixed it. Except for the fact that they either curbed three of my rims or switched them out for someone’s else’s. None of my rims had damage when my car went it and three cans out with horrible damage. My chrome exhaust tip was also sideways the day I picked it up and ended up falling off the car by the end of first day having my vehicle back. They refused to fix any of my issues even though they told my insurance they would fix the exhaust tip, which is completely terrible customer service (which they’re given from the beginning). But it was just motivation to buy new rims and exhaust tips ud83dude0a

My 17 Lincoln MKZ is driven around 2k miles a week. It is currently at the collision center for a 5th time in less than 2 years. Judging by the repairs of the last 4 non chargeable accidents, I know this 5th not at fault hit will have the same factory standard repair.

Overall, I can't complain with Herb Chambers Ford. Now Ford Motor Company I have lots to say, but that's a different review. HC was easy go work with and they were prompting addressing my concerns.

Jim at Herb Chambers, Braintree is great! He always try to do the right thing even if it ends up costing him more. I had few issues with my car repair but Jim took care of everything without a single follow-up. Thank you!