Map
Detailed Information
- Place Types Atm
- Address 500 W Central St, Franklin, MA 02038, USA
- Coordinate 42.0889166,-71.418472
- Website http://dcu.org/
- Rating Unknown
- Compound Code 3HQJ+HJ Franklin, MA, USA
Openning hours
- Monday 9:00 AM – 5:00 PM
- Tuesday 9:00 AM – 5:00 PM
- Wednesday 9:00 AM – 5:00 PM
- Thursday 9:00 AM – 7:00 PM
- Friday 9:00 AM – 7:00 PM
- Saturday 9:00 AM – 3:00 PM
- Sunday Closed
Photos
Reviews
Unacceptable wait times for the drive up and this isn’t specific to COVID.nOver and hour wait for 5 cars??nTake care of your customers. Have runners out here taking transactions. Open your lobby ... there’s obviously no concern for your customers. Dairy Queen does a better job ... I’ll be closing my accounts due to the lack of concern for your customers. I’m an extremely patient person but this is abuse of customers. You clearly don’t deserve our business. DONE.
Went here to take care of my checking account, made a appointment, got in quick and they were very helpful and friendly. I was out of there in about 15 minutes with all my problems taken care of.
Wait times are exorbitant in the lobby. Tellers seem to be annoyed to help you.nWorse at the one (1!) drive through. Calls to the customer service number is a 45 minute to two hour wait to speak to a live person. Nice little bank when it started. Not any more.
This bank was a great bank a few years ago when I joined. Now, they are absolutely terrible and disorganized. I used to work in banking for many years for 3 large area banks, and I will be closing my accounts at DCU. They incorrectly blocked my debit card on a Sunday morning, leaving me stranded without access to the thousands of dollars I have at this bank.nnI called to get this resolved, but the department that unblocks the debit cards was closed on Sunday. I am currently on hold with DCU (Monday morning) still trying to get this resolved. I was told incorrect information yesterday that my card would be active a few minutes after I first called, which never happened. I AM DONE WITH THIS TERRIBLE BANK!!!
I am leaving this review for DCU as an entire company. I was sucked in by the commercials which was my first mistake. The application process, receiving a member#, and getting login took almost a month. The call-in center had hour long waits. Their online website is not user friendly. I got involved with this company for a car loan and I definitely regret it!
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