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Cotopaxi
Cotopaxi
Reviews
kenadee Wilson (12/01/2020)
We were in there Saturday, and I am very disappointed by the customer service. NO ONE was in the store except for the two people I was with. First of all, I have a medical condition and don’t really need to wear a mask if I don’t want to! It is not a law, it was not passed by Congress! It is simply a suggestion. And recommended if you CAN’T social distance. Which again NO ONE was in there so there was plenty of room to social distance. Anyway, with my medical condition I still wear a mask to be courteous, but every once in awhile I need to put it under my nose for a few minutes. I was 6 ft away from the employees and no one was in there and the employee (male) told me to put it above my nose. First, of all you DO NOT know what someone is going through and it is no ones business if I wear my mask above my nose or below. My husband was about to spend a couple hundred dollars but after the employee saying that to me, we put the stuff back and walked out. We will never shop at this store ever again.
Mark Taylor (08/25/2020)
This is a pretty small store. They had a decent selection but sizes were kind of limited. The prices are pretty high but the sales were good and I was able to find a shirt for 20$ that will be great for hiking. I liked a few jackets but sizes were limited. Good products and a great company philosophy to Do Good
Will Riker (10/16/2020)
Peppy customer service reps that sound like they’re giving amazing customer service but in reality they’re totally unable to resolve issues and complete transactions. It took me hours upon hours to get an item shipped to me that they sent to the wrong address. They kept telling me that I gave them the wrong address and that I needed to work it out with the post office in order to get my item. Once I finally got Cotopaxi to send me a replacement, they asked me to confirm the address - the one that I gave them - and I did. It was the correct address. They generated a new transaction and their system spit out the wrong city. Again. Luckily, because this shipment was going through FedEx - instead of the USPS, they based it off of the zip instead of the city that Cotopaxi listed and got the item to me. It was such a draining experience that spanned a month.
Todd Walker (06/13/2020)
Had a lot of different options and the employee brought out boxes to help us find the colors we liked the best. Our kids love the back packs and the fun colors.
Jackson Yen (01/05/2020)
Cotopaxi is one of my favorite clothes brands, everything that they make is very high quality and a decent price for most items. The staff at this location is always very helpful and friendly, they make it a good experience every time that you come! Overall this is a great place to shop to find many clothes and outdoor items. I would highly recommend anyone to go here to shop!
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