Tractor Supply Co.

The employees at the Yorktown Tractor Supply are awesome! I came in looking for some fertilizer, and premium Kentucky 31. There wasn't any 31 in the store, but they had 43 bags out in their tent. Needless to say it was buried in the back, and they had to use a forklift to get it out.They went above and beyond for customer service. Thank you for doing this. You guys, and gals rock!ud83dude42

The WORST customer service ever. My father and I rented a trailer on New Years Eve for 8 hours. My father was on his way to return the trailer and decided to call ahead to let them know he was returning it when he about 20 minutes away. They informed him that they were closing early at 6:00 pm and told him not to come. The whole time we were renting the trailer, not one person mentioned Tractor Supply was closing early that day. Don’t you think it’s important to mention that the store is closing hours early when you’re renting a time-sensitive product? He lives over an hour away and was going to arrive at 6:15. Anyone who goes to Tractor supply on a regular basis knows that Tractor Supply employees are not all out the door and on the way home 15 minutes after closing. The staff told him to return it in the morning on New Years Day. When he couldn’t return it in the morning, a staff member ended up calling my mother and was fairly rude to her, suggesting she could have rented the trailer twice by then. I wonder why this staff member decided to do that since she planned to charge my family full price for another two rental periods anyway. The customer service was absolutely appalling. The sole reason we even have an issue is because of the negligence of the staff members who rented us the trailer, one of which was the manager himself. Considering the low standards of service at this establishment and extremely poor communication, I’d rather drive all the way to Smithfield to avoid giving another penny of my business to this store. Also, I noticed I’m not the only review to mention sub-par customer service, so I can only assume that this is an ongoing issue that should be resolved by staff changes or retraining.

Not extremely helpful. Great place, but would NOT check to see if an item was in stock in A different location.

Absolutely horrid. A couple brought in 3 German Shepards to the wash station. Didnt pay until they were done washing them. Stayed there for hours. Multiple people were waiting to use it, some longer than me. Never again.

The worst customer service I've ever received at any tractor supply. Needed one simple item, a farm use tag and 2 associates told me to go look myself and one had no clue what I was even talking about. Been supporting and buy supplies for 10+ years from tractor supply and will not be stepping foot back into one.