Orangetheory Fitness

Avoid this studio.nnI have been a member at multiple OTFs around the country and had the absolute worst experience here.nnI joined in January, as it is closest to our new home, and was only able to visit the studio twice before I found out I had a high risk health condition. Per my doctor's orders, I was told to stop attending classes. The studio manager was not helpful or sympathetic at all. I was charged for two more months (3 months in total) for attending a total of 2 classes. I have friends that have managed OTF studios before and all of them say that this is wildly unacceptable, that they would have waived AT LEAST one of the charges and that they absolutely have the power to do that.nnFrankly, I am done with OTF forever after this experience. I would have loved to come back someday had I been treated like an actual person rather than a number.

I have been going to the OTF Potomac Yard for over two years now. The Studio Manager and the coaches are the absolute best!! Going into a gym right now can be somewhat daunting given COVID, but Bri and her team do a fantastic job keeping the place squeaky clean and clearly communicating the new procedures in place to keep all members safe! I have gone to many other OTF's in NOVA and by far PY is the best location! Coach Kerry is also the best Coach in the business!

I would love to give the coaches a 5 star review, they are awesome and your time in the studio with them is fantastic.nnHowever, the studio manager and front desk team need some work. It seems a few people have had issues with canceling/corporate policy at this studio and I also ran into the same issue. Ultimately felt like my experience with the studio manager was unprofessional as a leader in a building. Refused to send over COVID policies from corporate because they are a franchise and it differs studio to studio, but wants to follow corporate policy for cancellation. In the midst of a pandemic I can assure you all studio's need to be following the same policies to avoid problems like this. I moved during Covid when the gym was closed, and let the studio manager know 45 days before the studio opened. Fast forward to September and she says they have called me once (in June not again since) and she would do me the cutesy of not charging me June, July, and August, and just September for my last 30 day cancellation per the pre covid policy. I am fully aware of the policy and also paid my march unlimited membership and then the studio closed 5-7 days after that was paid. I have not been back since-. Ultimately, the workout is great but as you'll find it is a miserable experience to cancel the membership. I'm more upset about how they are handling this during a pandemic. Pre-pandemic I would have been less irritated and clearly given my notice in April and paid May, attended classes and would have been done with this location. I myself was a Store Manager of a business for years, I know how this world works. You don't want a bad review, you want to make customers happy, it costs nothing to do these things. My cancellation does not hurt Bri's paycheck. However, the service from this team has cost OTF a member at any location moving forward. This is a boutique fitness studio, you pay top dollar for an experience and you should continue to receive top dollar interactions with everyone in the studio. I hope others do not run into any similar issues.

Have been coming here for over a year - love the teachers and classes. I am VERY disappointed with billing issues during COVID times.nnThis is not in regard to quality of the classes but rather in regard to billing during COVID. I had unlimited membership and in March 2020 was billed for the month when 2-3 days later studio shutdown. I was promised that I would have this month when things reopened. In June 2020 when studio reopened, was given option to put membership on hold which I did, as a healthcare provider I did not think it was appropriate to be patient 0 at OTF for spreading COVID (as I have been caring for COVID patients). Fast forward to Sept 2020, I was billed again for my monthly fee without any acknowledgement or communication from the studio. The credit card that they had on file for me was lost so thankfully I was not charged. Here we are now in Nov 2020 and they are insisting that I pay for the missed charge and that the only way I can avoid this is by buying more classes. I am disappointed with how this has been handled.n1) Communication was lackluster and I never approved them to start charging me againn2) They did not honor their word of giving me an extra month from March 2020 when I had already paidn3) They are forcing me to buy something and backing me into a wall when I am doing what I feel is best in these unprecedented times.

Great place