Healthways II

Love this store!

Bought an shea butter product that was old and hardened when I opened it. Took it back w receipt but it was a few days past the 30 days for return (my bad). The lady in the vitamin/ cosmetic area seemed extremely irritated, blamed me for the product going bad, and at first refused to return the product , but then said I could replace it with exactly the same item. She was sour, annoyed, and unfriendly. There was only one on the shelf, and I mistakenly didnt open it on the spot. When I got it home , it was rock hard and not usable, just like the other one. I decided to eat the $20 and threw it in the trash. I went another day, about a month later, to purchase vitamins and supplements. The lady at the desk was on her phone for most of the time while I shopped. I did not feel comfortable asking her questions. When she finally looked up as another customer approached her desk, I dared to ask a question about a product. In an unfriendly and short manner, she answered and I was able to finish shopping. Never a hello, can I help you, or thank you for shopping. No aloha. I will never shop here again. Customer service doesn't cost a penny. A smile is free.

Keep going in and keep hoping it will get better. But the most disinterested, unhelpful staff giving a vibe that if you need to ask a question, you should not be here.

Waimea's only natural food store and alternative health market. Small deli for daily specials and sandwiches

I recently purchased some Protein Powder from this store. I brought it home and opened it up and it smelled rancid to me and didn't taste like the other containers I previously purchased. I did not have my receipt, unfortunately, but went in to see if the Manager would work with me on a possible exchange. She was unfriendly, negative, defensive and in no way was going to help me out. I even offered to print out my online bank statement that had my purchase. Nope, she wouldn't have any of it. Didn't say she was sorry, just no. Because of the way she handled the situation, I will not be shopping at this store again. I can get the same products in Kona which is what I plan on doing. OR, order online and save about $10!!!