City Moving

Bill of Lading Number (Job #): 100187828 Pickup Date: 10/22/2020 Delivery Date: 12/22/2020nIncident DescriptionnWe hired City Moving to move our furniture to our new home in Oregon. The movers arrived at our home in Hilo Hawaii to move our furniture they were not wearing masks. We asked them to because we are seniors and were afraid of catching COVID they refused. They were rude to us and left some of our items never packing them. We arrived in Oregon and on Dec 22 2020 a crew arrived with our damaged items. The men would not wear masks and told us to take pictures of the damage and report it. My husband and I got COVID so could not place a claim for a month we were told our damages could not be covered to replace and only 60 cents a lb. The workers put a hole in our wall so I filed a $250 dollar claim to fix that and received a check from them 1/7/2021 I then put a claim together for the damage to our other items So many items were damaged. They are refusing honoring the claim for damage of our furniture and sent me a fraudulent document saying I signed releasing them. It could have not been signed as they are saying because the settlement agreement has a date of Nov 8 2020 and we had not even received the shipment by then. They have not only damaged our items and refuse to honor our claim but also sent me a signed settlement that I did not sign. Barbara Evensizer

DO NOT USE THIS COMPANY. We recieved only part of our stuff, had very valuable and sentimental items stolen (they were inside a box packed away in another box, so our stuff was rifled through, which was obvious), and recieved some of our furniture with missing pieces. The tv stand we moved was packed awesome when it left our house and when we recieved it, it was packed completely different with all of the shelves on the inside missing. Communication was great up until they had a deposit and then good luck trying to get a hold of anybody. They were late on the pickup, late on the delivery, and charged me an extra 500 on the day of pickup because in the initial quote they labeled the boxes as small even when I said they were large boxes and when I called to complain, they told me i got a great deal! Horrible customer service, their deadlines are more like guidelines, and absolutely no dignity in the way the business is ran. Worst experience we have ever had.

In the beginning this company was personable and easy to work with. Once they had our stuff everything changed. Our shipment was crushed and valuable items were missing. All responses were canned. I repeatedly asked for them to forward our claim to their errors and omissions carrier as negligence was involved. They did nothing. Weeks after our initial delivery the truck driver contacted me as he found one of our missing boxes. It was so damaged that even taped and tied the contents were falling out of it. We had damage to about 40% of our shipment. Only three boxes arrived intact out of over 200. It appeared our furniture had been left in the rain. Books arrived with the pages stuck together as if with glue.nnThis company goes by many names. They advertise heavily. So when you receive your quote from anyone on the internet, see if City Moving is in the sender name. HHG Logistics is apparently who you end up dealing with. If you can call dealing writing to someone repeatedly and getting only non responsive replies.

The two-man crew showed up on time and were nice and pleasant. They were careful with my furniture and padded all in plenty of blankets and shrink wrap. They professionally arranged all in the truck and made sure everything is well-secured. Everything arrived in perfect condition. I definitely recommend this guys.

Lost boxes,the ones that did make it crushed. Nothing but problems shipping the cars. 10 weeks to deliver furniture. Not worth it, they are cheaper for a reason. Always unorganized when I called.