Orchid Isle Auto Center

I’m so happy I stumbled by Orchid Isle Ford in Kona ! These guys are awesome. No pressure sales , and will deliver a fair deal in a timely matter.nThis was the easiest purchase in my 63 yrs . I will definitely refer anyone looking for purchase of vehicle to stop by here. You won’t be disappointed!nArt CnNew 2021 Ford Bronco Sport ud83dude03

I can't thank you guys enough! I'm absolutely thrilled with my new car!nExcellent customer service and I will definitely recommend Orchid Isle Ford to anyone looking for a stress free car buying experience! Thank you again...you guys rock!!!ud83dude00

Great experience, the staff were extremely helpful. Props to Mark for making it easy, and fun.

Very shady business practices! Be very careful when dealing with this dealership. On 11/2/20 i bought a used Tacoma from this dealership, i took it for a test drive and carefully looked over everything. After purchasing the truck i drove it home and the next day the TPMS sensor light came on. No big deal i owned several Tacomas and was familiar with the sensor light. I checked the air pressure in all the tires (which were all good) and proceeded to reset the sensor. No luck the light stayed on. I contacted Peter H and asked if there was something i should know as to why the sensor light was on. He told me he would check. When he got back to me he informed me that the truck DID NOT have TPMS sensors at all! I asked him why the sensor light was off when i test drove the truck, he made various excuses but none to be true. The sensor light was intentionally turned off by the dealership to deceive potential buyers . When i confronted him with the facts, Peter proceeded to make all the arrangements to have the sensors installed at no cost to me, end of that shady situation. Next shady situation was the safety check was expiring at the end of November which i was aware of but not a big deal, not yet at least. As the weeks went by i first contacted Peter mid November to check on the status of my registration transfer so i could schedule a safety check. He assured me it was taken to DMV and informed me that DMV is backed up due to covid 19 which i could understand. I waited until the last week of November and drove to the dealer to speak with Peter. He again informed me that DMV is backed up and basically its their fault i dont have my registration. Thinking its logical i left and just waited. 2 more weeks go by and i still dont have my registration and now i legally cannot operate the truck . I contact DMV directly and they informed me that they were processing mail in transfers postmarked November 28th so basically they were only a week and a half behind. I call the title clerk for Orchid Isle Ford and i never got a return call. A few days later after trying to contact Peter he texts me that i need to get a failed safety to transfer the registrstion because they didnt even mail it in! Terrible service, shady business practices End result is after numerous back and forth conversations with the President of the company they agreed to give me all my money back and take the truck back. Mind you they never apologized for their mistakes or admitted any shady practices that was clearly done at their dealership. I will never do business with them again and i want to warn anyone who plans on doing business there to be careful and read the reviews

We purchased a nice used car from a very helpful, friendly staff.ud83dudc4d