Snap Fitness Spokane (South Hill)

All truth be told I am the manager of South Hill I wanted to leave this review to give a shout out to my members. We have the best community in spokane and I am thankful they allow us to provide our services to them. Anyone who wants a group of people willing to help push you to achieve your goals this is the place to be. To my Snap family thank you for all your support.

I've been going to this gym for about 2 years now. Definitely a neighborhood type feel. Always clean and rarely crowded. Management is great and receptive to suggestions. Not a ton of equipment but it has everything I need. What it lacks in quantity it makes up for in quality. It's nice to walk in and always see a familiar smiling face.

I am making great progress after knee replacement surgery because I use the recumbent elliptical bike to warm up and extend the range of motion of the recovering knee. That bike is a gift!

I used this gym for about a year and loved it. Then the pandemic hit. Once it reopened in June a number of customers refused to wear a mask. Myself and many other customers complained to the manager and owner who decided they would also refuse to wear a mask. I canceled my membership and bought a home gym. I would suggest anyone not to use this gym. They do not value their customers safety at all. This gym is a super spreader waiting to happen. I feel sorry for all the people doing the right thing and wearing their masks being put in a dangerous situation by a careless company. Way to ruin a good thing ud83dudc4eud83cudffcnI also took video and photos of some of these instances as proof

I want to give kudos to Arthur the manager of the South Hill Branch. Arthur has been taking all the needed actions to keep the gym COVID safe. He reminded people when needed to keep masks on (at all the time), to wipe after using equipment. He made sure that the gym is within the required capacity by having people check in online before they show up. He was very professional in his communications to make sure that everyone is following the rules and it is a safe place for everyone.nnunfortunately, I had to cancel my membership because the north side branch was not following the COVID rules and no one including the workers there were wearing masks when I went there on 1/19/2021 (COVID phase 1).nnI had to cancel my membership because I needed access to both north and south branches. I hope that the north side will follow the same system of the south hill otherwise Snap fitness will lose customers or get shutdown. I already know other 2 people who canceled too because of the same issue.