U-Haul Moving & Storage of Double Diamond

We had to stop here because one of the lights were out on our small hitch trailer. They found the issue and explained what happened, and fixed it quickly! Very friendly and professional service.

Was disappointed with my experience. I was moving to Reno from out of state. I reserved a Uhaul storage unit 2 weeks prior to moving. I called and verified my unit the week before. The day I arrived the front desk agent told me they did not have a unit for me. I had to scramble to find something else. I would not recommend a storage unit from this establishment.

Scheduled for 24/7 pickup but now the app is saying I need to wait until their open hours for hand delivery. Very frustrating.

Jaxon is a great, professional, and friendly employee. He helped me with my truck rental/move-out and I couldn’t have asked for better service from him. However, Tania is rude and so unprofessional. She was talking negatively about other customers as I was standing right there after she had got off the phone. Using cuss words and just had no baring. Maybe it’s because Im young so she thought it was ok? What really made me upset: I was moving out of my storage and Jaxon had asked her to remove the lock on my unit (the lock was placed there because I had an incorrect lock type according to their policy) and she asked him “are you sure she is all caught up on her payments?” She just assumed I wasn’t up to date and it was more than insulting. I have had the unfortunate experience of having to deal with her multiple times and she is unfriendly, rude and disrespectful each time. She shouldn’t be allowed to work in a customer service setting because she clearly has no training or respect.

AVOID THIS PLACE I REPEAT AVOID THIS PLACE UNLESS YOU ENJOY GETTING RIPPED OFF! So I rented a cargo van to make a trip to Sacramento and back, and that’s exactly what I did, Sacramento and back, that’s about 282 miles round trip. Well they charged my card an extra $217 and tried to say I put over 700 miles on the van. I had the pleasure of dealing with this “manager” Joe. At first he only agreed to refund me $14 lousy dollars. When I told him I did not drive the van 700 miles and I wanted the full $217 back he said he would investigate it further and call me back within the hour. Three hours later I have still yet to hear anything so I called back. I had to call back five times before I was able to get ahold of him and in the process he had people tell me everything from “Joe is not available” to “Joe is no longer employed with Uhaul.” Finally I reach Joe and he gives me more about how I put 700 miles on he van and he refunded me the $14. At that point I asked for a District Managers number and he told me “I don’t have a district manager and if I want to call corporate I can call the 800 number.” So I called the 800 number, asked for a district managers number to which I was told again Uhaul doesn’t have a district manager but there was another 800 number for regional management. When I called that number I was transferred back to Customer Service. Also something interesting that happened, a few days after I told Joe about himself there was fraud on my account. I can’t prove it but how interesting is it a couple days after I had a disagreement with the “manager” of Uhaul who had my card information there’s fraud on my account? I’ve used Uhaul many times and have never had a problem until I used this location. NEVER again, and I will certainly NEVER give this company a credit card again. The day before I rented a 20 foot truck at 3411 S Virginia Street, paid cash money and had no issues what so ever. Pay CASH for your Uhaul if you must get one. It can be done.